Remote opportunity at
SkylightSenior/Staff Service Designer (U.S. Air Force)
Skylight operates as a digital consultancy that partners with government agencies to build better public services through technology and design. The firm seeks a Service Designer…
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About This Role
Skylight operates as a digital consultancy that partners with government agencies to build better public services through technology and design. The firm seeks a Service Designer to support a U.S. Air Force enterprise DevSecOps provider by supplying strategic product, design, engineering, and customer experience capabilities. This position functions primarily as a systems and analysis role rather than interface design. Candidates whose portfolios focus predominantly on screens, rapid prototyping, or front-end…
Job Description
Skylight operates as a digital consultancy that partners with government agencies to build better public services through technology and design. The firm seeks a Service Designer to support a U.S. Air Force enterprise DevSecOps provider by supplying strategic product, design, engineering, and customer experience capabilities.
This position functions primarily as a systems and analysis role rather than interface design. Candidates whose portfolios focus predominantly on screens, rapid prototyping, or front-end design are likely not suited for this vacancy. Instead, the work requires professionals capable of journey mapping, workflow analysis, and documenting stakeholder decisions.
The job requires full-time, fully remote employment within the United States, excluding territories, alongside quarterly travel to San Antonio, Texas. Eligible applicants must hold U.S. citizenship, qualify for a Common Access Card alongside special access, and successfully clear a company background check.
Responsibilities
- Construct a unified customer journey across multiple value streams by linking end users, supporting teams, and operational workflows
- Voice customer requirements for each value stream to help engineering teams coordinate user portal sequencing
- Design, execute, and analyze research into system maps, journey maps, and service blueprints
- Discover and rank service enhancements without losing existing user capabilities
- Lead working sessions and program increment planning events to convert stakeholder feedback into actionable decisions
- Produce clear, well-maintained documentation throughout the project lifecycle
Requirements
- Apply systems thinking to alter how organizational elements interact and influence each other
- Plan, synthesize, and present research findings
- Determine top opportunities for service enhancements via ideation and experimentation
- Harmonize policies, infrastructures, technology, and systems to deliver results for users and the business
- Guide collaborative design and research activities while influencing others to build consensus
- Possess experience in service design or business analysis, focusing on operational workflows and end users
- Demonstrate consulting or stakeholder management capabilities, including representing user needs across multiple competing teams
- Participate on cross-functional iterative delivery teams comprising engineering, product, design, and ops
- Conduct all work within the U.S., excluding territories, as a U.S. citizen
- Obtain a Common Access Card, special access, and pass a company background check
- Complete quarterly travel to San Antonio, Texas
- Submit a portfolio containing one to two work samples
Qualifications
- Background in customer success
- User research expertise
- Defense or military experience
- History of delivering technology within government, public-benefit settings, or other regulated industries
- Demonstrated capability in maintaining accountability and alignment on remote teams
Core Skills
Benefits
- Medical, dental, and vision insurance
- Short-term and long-term disability insurance
- Life and AD&D insurance
- Healthcare FSA, dependent care FSA, and health savings account
- Dollar-for-dollar 401(k) match up to 10 percent of salary with zero vesting period
- Flexible paid time off policy yielding about 25 days annually, plus 11 paid federal holidays
- Up to 12 weeks of paid leave for eligible new birth, adoption, or foster parents
- Performance incentives including annual salary reviews, performance bonuses, spot bonuses, and stock options
- Referral bonuses and business development bonuses
- Annual professional development allowance of $2,000
- Annual technology purchase allowance of $750
- Annual merchandise budget of $100
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position, though it requires quarterly travel to San Antonio, Texas, and all work must be performed within the United States excluding U.S. territories.
What is the salary range for this role?
The salary ranges from $90,000 to $125,000 per year for an Associate Service Designer, and scales up depending on seniority level up to $230,000 for a Principal Service Designer.
What security and citizenship clearances are required?
This role requires U.S. citizenship, eligibility to obtain a Common Access Card and special access, and the successful completion of a company background check.
What type of experience is expected in the portfolio?
The posting asks for a portfolio showcasing journey mapping, workflow analysis, and stakeholder decisions, rather than front-end design, rapid prototyping, or screen-heavy mockups.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.