Opportunity at
ElasticSenior Support Engineer - 3rd Shift
Elastic, known as the Search AI Company, operates globally to help organizations locate information in real-time through its Search AI Platform. The enterprise delivers cloud-based search,…
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About This Role
Elastic, known as the Search AI Company, operates globally to help organizations locate information in real-time through its Search AI Platform. The enterprise delivers cloud-based search, security, and observability solutions utilized by more than half of the Fortune 500. The organization seeks a Senior Support Engineer to join its distributed support team on the 3rd shift. This position requires working four ten-hour overnight shifts weekly, either from Sunday through Wednesday…
Job Description
Elastic, known as the Search AI Company, operates globally to help organizations locate information in real-time through its Search AI Platform. The enterprise delivers cloud-based search, security, and observability solutions utilized by more than half of the Fortune 500. The organization seeks a Senior Support Engineer to join its distributed support team on the 3rd shift.
This position requires working four ten-hour overnight shifts weekly, either from Sunday through Wednesday or Wednesday through Saturday. During the initial three to six months, onboarding and training take place during US-East daytime hours before transitioning to the overnight schedule. Individuals hired must maintain this shift for 18 months before becoming eligible for other roles within the company, and successful candidates must undergo United States government background checks, which may include Public Trust vetting.
The role involves delivering specialized support to United States Federal clients while upholding contractual service level agreements. Ideal candidates possess a background in technical support within the technology sector, expertise in Linux or Unix environments, and strong English communication skills. Selected team members receive a base salary along with eligibility for stock programs, a company-matched 401(k), health coverage, and flexible time-off policies.
Responsibilities
- Deliver expert-level technical support services to United States Federal clients
- Resolve technical customer issues promptly and maintain adherence to contractual service level agreements
- Build and sustain robust relationships with clients to ensure effective technical assistance
- Enhance support efficiency and customer satisfaction through continuous improvement practices
- Collaborate effectively across culturally diverse and geographically dispersed teams
Requirements
- Proven background in technical support within a technology company
- Technical experience in system administration, network engineering, software engineering, or related fields
- Proficiency working in Linux or Unix environments
- Strong English verbal and written communication skills
- Ability to operate effectively within a small, confidential team environment
Qualifications
- Familiarity with supporting United States Government entities
- Working knowledge of search software technologies or databases
- Experience with distributed systems and Software-as-a-Service models
- Prior familiarity with the Elastic Stack
Core Skills
Benefits
- Base salary compensation
- Eligibility to participate in the company stock program
- Company-matched 401(k) providing dollar-for-dollar matching up to 6 percent of eligible earnings
- Health coverage for employees and their families
- Generous annual vacation days
- Charitable donation matching up to $2000 or local currency equivalent
- Paid time off for volunteer projects up to 40 hours per year
- Minimum of 16 weeks of parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the work schedule for this position?
Engineers work four ten-hour overnight shifts per week, scheduled either Sunday through Wednesday or Wednesday through Saturday. Training occurs during daytime US-East hours for the first three to six months, and the overnight shift must be maintained for 18 months before moving to other positions.
What salary range is offered for this role?
The typical starting base salary ranges from $113,100 to $178,900 USD per year, with an alternate range of $135,900 to $215,100 USD applying in select locations such as Seattle, Los Angeles, the San Francisco Bay Area, and the New York City Metro Area.
Are there any special background check requirements?
Yes, candidates selected for this role are required to undergo United States Government background checks, which may include vetting for Public Trust.
What type of employment is this?
The posting specifies that this is a full-time position located in the United States.
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