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KarmaCheckSenior Technical Product Manager, Customer Solutions
KarmaCheck is modernizing credentialing, background screening, and verification for the staffing sector, with a primary focus on healthcare. Founded by former LinkedIn co-founder and original CTO…
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About this role
Senior Technical Product Manager, Customer Solutions at KarmaCheck is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. The listed pay is USD 160,000 - 180,000/yr. It was posted on Oct 29, 2026. This listing is paused and not taking applications at the moment.
Job Description
KarmaCheck is modernizing credentialing, background screening, and verification for the staffing sector, with a primary focus on healthcare. Founded by former LinkedIn co-founder and original CTO Eric Ly, the company creates vertical artificial intelligence agents designed to automate compliance procedures traditionally performed manually. KarmaCheck operates as a remote employer.
The organization seeks a Senior Technical Product Manager for Customer Solutions to act as the primary technical expert on the product team for customer integrations. In this capacity, the professional will bridge the gap between AI products and client systems such as Workday, Symplr CTM, and Bullhorn. Responsibilities include resolving complex integration inquiries, scoping and delivering custom solutions alongside engineering, and ensuring artificial intelligence features launch successfully within customer environments.
This position suits an independent thinker with strong interpersonal skills who can generate multiple options, spot recurring patterns, and apply systems thinking. The role requires direct client interaction during non-standard implementation scenarios, transforming repeated questions into documentation, and guiding projects through delivery.
Responsibilities
- Participate in client and prospect discussions covering customization, troubleshooting, and API capabilities once conversations advance past standard pitches
- Deploy artificial intelligence products into customer systems and collaborate with product teams on API and partner integration requirements
- Design system integration architectures including data flows, field and status mapping, configuration, and error handling
- Partner with engineering to oversee customer solutions from inception to go-live by writing specifications, tracking progress, and communicating with stakeholders
- Collaborate directly with platforms such as Bullhorn, Symplr CTM, Workday, and direct sourcing partners
- Convert frequent integration inquiries into documentation and configuration guides for Customer Success and Implementation teams
Requirements
- Minimum of 5 years of experience in technical product management, technical implementation, or integration and solutions architecture at a software firm
- Direct working experience with customers and high emotional intelligence
- Practical background using REST APIs, webhooks, authentication, and data mapping
- Ability to review API documentation, test calls using tools like Postman, and conceptualize integration mechanics independently
- Demonstrated skill in authoring written requirements, translating client requests into engineering specifications, and managing project execution
Qualifications
- Prior background in healthcare staffing, background screening, compliance, or credentialing
- Familiarity with HCM, ATS, HRIS, or VMS ecosystems including Workday, Symplr, and Bullhorn
- Proficiency with light scripting or SQL for reporting, troubleshooting, and testing
- Experience launching automation or artificial intelligence features inside client environments
Core Skills
Benefits
- Medical coverage
- Dental coverage
- 401(k) plan
- Employee Assistance Program
- Unlimited time off policy
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is 100 percent remote within the United States, operating on Eastern Time hours.
What is the salary range for this job?
The expected base salary ranges from USD 160,000 to 180,000 per year, depending on factors such as experience and market demands.
What experience is required for this role?
Candidates must have at least five years of experience in technical product management, solutions architecture, integration, or technical implementation at a software company, alongside hands-on knowledge of REST APIs and webhooks.
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