Remote opportunity at
HealthieSenior Technical Support Representative (PST)
Healthie seeks a remote, full-time Senior Technical Support Representative (PST) to join its team on a Monday through Friday schedule from 10:00 AM to 6:00 PM…
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About This Role
Healthie seeks a remote, full-time Senior Technical Support Representative (PST) to join its team on a Monday through Friday schedule from 10:00 AM to 6:00 PM PT. This position requires human-led, hands-on assistance rather than automated AI tooling, focusing on customer interactions and advocacy. The employer builds an AI-native, ONC-certified electronic health record and API-first platform for modern outpatient healthcare organizations. Its infrastructure supports thousands of organizations and tens of…
Job Description
Healthie seeks a remote, full-time Senior Technical Support Representative (PST) to join its team on a Monday through Friday schedule from 10:00 AM to 6:00 PM PT. This position requires human-led, hands-on assistance rather than automated AI tooling, focusing on customer interactions and advocacy.
The employer builds an AI-native, ONC-certified electronic health record and API-first platform for modern outpatient healthcare organizations. Its infrastructure supports thousands of organizations and tens of millions of patients across numerous medical specialties.
This role is ideal for an autonomous generalist who prefers independent work with a minimalist management approach. The position centers on delivering after-sales follow-through and prompt product assistance primarily via email, alongside occasional phone calls. Daily duties involve troubleshooting bugs, onboarding users, logging feature requests, and reviewing customer data. Ideal candidates possess a strong technical background and exceptional writing abilities to translate complex technical concepts into clear language.
Responsibilities
- Deliver fast and seamless product support predominantly through email correspondence
- Investigate and troubleshoot potential software bugs
- Document and track user feature requests
- Analyze customer data to assist with troubleshooting and issue resolution
- Guide new users through product onboarding and getting started
- Collaborate with colleagues to elevate customer feedback within the company
- Conduct telephone calls with users when immediate verbal assistance is required
- Provide coverage for designated holiday shifts throughout the year
Requirements
- Possess five to eight years of professional experience in comparable customer-facing roles at a software-as-a-service organization
- Demonstrate a strong foundational understanding of single sign-on, billing and invoicing, modern browsers with developer tools, mobile operating systems, email deliverability, DNS records, and log files
- Demonstrate excellent written communication and technical explanation skills
- Operate as an organized and self-directed individual capable of independent work
- Hold valid U.S. work authorization
- Speak and write fluently in English
Qualifications
- Prior work experience within a healthcare technology company
Core Skills
Benefits
- Ability to take alternative paid time off for hours worked during holiday support shifts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position requiring U.S. work authorization.
What is the salary range for this role?
The salary is between USD 93,000 and 102,500 per year.
What are the working hours for this position?
The schedule is Monday through Friday from 10:00 AM to 6:00 PM PT, with some required holiday support coverage throughout the year.
How do I apply for this job?
Applicants must submit a PDF cover letter introducing themselves, specifying their location and time zone, explaining their motivation for working in support and at Healthie, and providing written responses to three specific customer support scenarios outlined in the job posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.