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AfterShipSenior User Researcher
AfterShip is seeking a Senior User Researcher to manage end-to-end studies across designated post-purchase product lines. In this remote-first position, the incoming professional will translate user…
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About this role
Senior User Researcher at AfterShip is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Oct 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
AfterShip is seeking a Senior User Researcher to manage end-to-end studies across designated post-purchase product lines. In this remote-first position, the incoming professional will translate user behaviors and attitudes into actionable guidance for leadership, design, and engineering teams. The ideal candidate works autonomously within a distributed environment and can navigate complex business questions with minimal supervision.
Founded in 2012, AfterShip builds a comprehensive post-purchase automation platform for eCommerce merchants worldwide. The company unifies shipping labels, order tracking, returns management, and AI predictive delivery into a single system utilized by over 20,000 businesses. Operating with more than 450 employees globally across eight offices in North America, Europe, and Asia, AfterShip is a Great Place to Work Certified organization focused on transforming the global commerce sector.
This role is ideal for an experienced researcher who excels at stakeholder management, drives product impact through both generative and evaluative methodologies, and enjoys mentoring peers to elevate team performance. Candidates based in the United States are preferred, and flexibility to collaborate across European and Asian time zones a few times weekly is necessary due to the international structure of the team.
Responsibilities
- Collaborate closely with product, engineering, design, and marketing to pinpoint critical research topics
- Lead end-to-end research initiatives for designated post-purchase product areas with limited oversight
- Design and execute primary research utilizing diverse qualitative and quantitative methodologies
- Prioritize and manage research roadmaps amid shifting business environments and multiple stakeholders
- Present findings and recommendations to product teams and leadership to secure alignment
- Define and track the tangible impact of user research on business and product results
Requirements
- At least five years of practical UX or user research experience
- Demonstrated history of independently owning research for a product sector
- Proficiency in applying various qualitative and quantitative methods
- Proven ability to synthesize research into clear recommendations demonstrated via a portfolio
- Strong storytelling and stakeholder management capabilities
- Experience mentoring researchers and lifting team standards
- Capacity to work autonomously in a distributed, remote-first team
Qualifications
- Background in SaaS or e-commerce products
- Bachelor's or Master's degree in Design, Cognitive Science, Psychology, Human-Computer Interaction, or a related discipline, or equivalent practical experience
- Mandarin proficiency
Core Skills
Benefits
- Competitive compensation with a base salary range of USD 134,000 - 179,000 or CAD 123,000 - 160,000
- Remote-first and hybrid-flexible work configurations
- Healthcare coverage starting on day one
- Retirement plans that include a company match
- Unlimited paid time off
- Annual wellness and learning benefits
- Monthly book perk
- Career progression and professional development opportunities
- In-office lunch and commuter benefits for employees located near hub locations
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role, though there is a preference for candidates located in the United States. Due to collaboration needs with international teams in Europe and Asia, working outside normal business hours 2 to 3 times per week may be required.
What is the salary range for the Senior User Researcher role?
The base salary range is USD 134,000 to $179,000 or CAD 123,000 to $160,000.
What qualifications are needed to apply?
Applicants must have at least five years of applied UX or user research experience, expertise in generative and evaluative methods, a strong portfolio showing actionable insights, stakeholder management skills, and comfort working in a remote-first team. A degree in a relevant field like Human-Computer Interaction or equivalent experience is also required, while SaaS background and Mandarin proficiency are preferred.
What benefits are provided?
Offered benefits include competitive compensation, day-one healthcare coverage, retirement plans with company match, unlimited paid time off, annual learning and wellness benefits, a monthly book perk, and professional development. Hub-based employees also receive commuter benefits and in-office lunches.
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