Remote opportunity at
CoinsPaidService Manager
CoinsPaid is seeking a Service Manager to join their Service Management team in a remote capacity. CoinsPaid Dev serves as the engineering engine behind the organization,…
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About This Role
CoinsPaid is seeking a Service Manager to join their Service Management team in a remote capacity. CoinsPaid Dev serves as the engineering engine behind the organization, uniting software engineering, security, and R&D experts with over a decade of industry experience across more than 20 blockchain networks. In this position, the professional will coordinate IT service operations, handle incident and problem management processes, and enhance collaboration among technical groups. This role…
Job Description
CoinsPaid is seeking a Service Manager to join their Service Management team in a remote capacity. CoinsPaid Dev serves as the engineering engine behind the organization, uniting software engineering, security, and R&D experts with over a decade of industry experience across more than 20 blockchain networks. In this position, the professional will coordinate IT service operations, handle incident and problem management processes, and enhance collaboration among technical groups. This role suits an adaptable individual with a pragmatic mindset who can navigate changing priorities and help shape an evolving service management function.
The successful candidate will work alongside engineering, infrastructure, and support departments to ensure operational issues are resolved, responsibilities are clearly defined, and recurring challenges are properly addressed. Key duties involve tracking and escalating incidents, facilitating root cause investigations, maintaining operational documentation, and driving continuous improvement initiatives. The position also contributes to the gradual development of service management practices, including future involvement in change management and operational governance.
Responsibilities
- Coordinate and oversee incident management activities to ensure proper tracking, escalation, and communication
- Identify recurring operational issues and facilitate root cause investigations for problem management
- Collaborate with engineering, infrastructure, and support units to clarify responsibilities and clear blockers
- Analyze existing ITSM processes to spot gaps and propose business-aligned improvements
- Manage operational communication between technical teams and stakeholders during incidents
- Maintain operational procedures, documentation, and internal knowledge resources
- Monitor incident and problem trends to generate operational insights and service quality improvements
- Contribute to the gradual development of service management practices like change management and operational governance
Requirements
- At least 3 years of professional background in IT Service Management, IT Operations, Incident Management, or Problem Management
- Practical understanding of ITSM principles, specifically concerning incident and problem management
- Experience cooperating with technical units within a software development or technology-driven setting
- Familiarity with issue-tracking, ticketing, and knowledge management platforms such as Jira and Confluence
- Basic knowledge of software development lifecycles, production environments, and IT service operations
- Strong communication, adaptability, and proactive problem-solving abilities
Qualifications
- Background in fintech, payment processing, cryptocurrency, or high-availability tech environments
- ITIL Foundation certification or equivalent practical ITSM framework knowledge
- Experience participating in major incident coordination or post-incident reviews
- Familiarity with change and release management principles
- Understanding of regulatory frameworks like DORA, ISO 27001, or ISO 20000
Core Skills
Benefits
- Flexible monthly Benefit Bar budget up to €230 for sports, mental health, coworking, or home office expenses
- Fully remote work from almost anywhere with an async-friendly environment
- Optional office access and relocation support
- Dedicated budget for courses, certifications, and professional development
- Language learning support and cross-team knowledge sharing
- Medical insurance or reimbursement depending on location
- Access to mental health support and financial assistance for major life events
- Company merchandise shop with a rewards system alongside team offsites and events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role features fully remote work from almost anywhere in an async-friendly environment.
What experience is required for the Service Manager role?
Candidates must have at least three years of experience in IT Service Management, IT Operations, Incident Management, Problem Management, or a similar role.
What is the salary for this position?
The salary is not stated in the job posting.
What kind of benefits does the company provide?
CoinsPaid offers a flexible monthly Benefit Bar up to €230, a learning and development budget, medical insurance or reimbursement, mental health support, and financial aid for major life events.
Sample Interview Questions
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