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NewRocketServiceNow Business Process Consultant – FSO/CSM
NewRocket is hiring a remote, full-time ServiceNow Business Process Consultant specializing in FSO and CSM to guide enterprise clients through digital transformation programs. As part of…
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About this role
ServiceNow Business Process Consultant – FSO/CSM at NewRocket is a full-time role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 30, 2026. This listing is paused and not taking applications at the moment.
Job Description
NewRocket is hiring a remote, full-time ServiceNow Business Process Consultant specializing in FSO and CSM to guide enterprise clients through digital transformation programs. As part of a global team of ServiceNow professionals, the consultant will act as the vital bridge between corporate business stakeholders and the technical platform. The ideal candidate brings extensive background in business architecture combined with hands-on knowledge of financial services and insurance operations.
In this role, the professional will lead customer discovery workshops, map current and future-state workflows, and steer organizations toward standard out-of-the-box product capabilities. Responsibilities include translating operational needs into user stories, identifying automation and artificial intelligence opportunities like Now Assist, and collaborating closely with engineering and architecture teams to ensure successful project delivery.
NewRocket provides ongoing formal training to help team members secure multiple ServiceNow certifications and advance their professional expertise. The company encourages innovative problem-solving and delivers a supportive environment focused on creating exceptional digital experiences for prominent financial services and insurance clients worldwide.
Responsibilities
- Serve as the primary business process contact for financial services operations programs and liaise with corporate stakeholders
- Lead client discovery sessions covering claims, policy servicing, billing inquiries, and customer service operations
- Map existing workflows, identify operational bottlenecks, and design future-state processes leveraging ServiceNow best practices
- Drive fit-to-standard and gap analyses to encourage out-of-the-box platform utilization and limit unnecessary customization
- Convert future-state workflows into clear requirements, acceptance criteria, and user stories for engineering teams
- Collaborate with solution architects to align process designs with underlying data models, technical integrations, and platform architecture
- Discover opportunities to integrate agentic artificial intelligence and automation into insurance operations
- Establish process performance metrics and support value realization following deployment
- Assist with user acceptance testing, product demonstrations, client training, and change management efforts
- Author and publish reusable process playbooks and documentation within the corporate repository
- Work alongside project managers to control project scope, prioritize backlogs, and address requirements issues
- Utilize artificial intelligence tools to boost productivity, accelerate decision-making, and improve work quality
Requirements
- Accumulate eight to twelve years of professional background in functional solution design, business architecture, or business process consulting
- Gain at least three years of experience working directly with the ServiceNow platform and its configuration
- Demonstrate proven success in designing and delivering financial services operations solutions on ServiceNow
- Possess operational knowledge within the insurance or banking sectors
- Understand the customer service management data model and foundational framework
- Maintain techno-functional proficiency to configure workflows, forms, and flow designer
- Possess working knowledge of integration technologies such as web services, REST, LDAP, SAML, and single sign-on
- Demonstrate strong process modeling capabilities using tools like Miro, Lucidchart, or Visio
- Show exceptional workshop facilitation and stakeholder influence skills up to the executive level
- Bring experience working within agile and scrum project environments
- Display proficiency using Microsoft Excel, PowerPoint, and Word
- Obtain the ServiceNow Certified System Administrator certification within six months of employment
- Obtain a ServiceNow Certified Implementation Specialist certification in a relevant domain within six months of hire
Qualifications
- Prior work history within a SaaS provider, consulting firm, or enterprise software company
- Exposure to ServiceNow process mining or artificial intelligence capabilities like AI agents and Now Assist
- Hold an ITIL Foundation certification
- Hold ServiceNow micro-certifications
- Possess business analysis or process credentials such as Lean Six Sigma, CCBA, or CBAP
Core Skills
Benefits
- Official ServiceNow training to achieve multiple platform certifications
- Ongoing support and professional guidance for career development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, the posting explicitly lists the employment location and remote status as remote.
What is the employment type?
The position is full-time.
What certifications are required for the role?
Candidates must obtain a ServiceNow Certified System Administrator (CSA) certification and a ServiceNow Certified Implementation Specialist (CIS) certification within six months of hire if they do not already hold them.
What is the salary for this position?
The salary is not specified in the job posting.
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