Opportunity at
ExperianServicenow Configuration Analyst
Experian is hiring an on-site Servicenow Configuration Analyst for a full-time position located in Hyderabad. This position centers on maintaining and governing the Configuration Management Database,…
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About This Role
Experian is hiring an on-site Servicenow Configuration Analyst for a full-time position located in Hyderabad. This position centers on maintaining and governing the Configuration Management Database, supporting lifecycle strategies for Configuration Items, and collaborating with internal teams and suppliers. The professional in this role will ensure data accuracy, manage hardware and software audits, reconcile asset records, and contribute to IT Asset Management projects while upholding governance standards. This role suits…
Job Description
Experian is hiring an on-site Servicenow Configuration Analyst for a full-time position located in Hyderabad. This position centers on maintaining and governing the Configuration Management Database, supporting lifecycle strategies for Configuration Items, and collaborating with internal teams and suppliers. The professional in this role will ensure data accuracy, manage hardware and software audits, reconcile asset records, and contribute to IT Asset Management projects while upholding governance standards.
This role suits professionals with experience in ITSM platforms, strong data analysis abilities, and a solid understanding of ITIL processes. Experian operates with a people-first, inclusive corporate culture and offers support systems including parental leave, employee assistance programs, flexible work arrangements, employee resource groups, and various professional development platforms.
Responsibilities
- Maintain and govern the Configuration Management Database according to company policies and industry standards
- Assist the Configuration Manager in carrying out Configuration Item lifecycle strategies
- Verify the accuracy and completeness of discovered and manually managed configuration items
- Partner with Discovery Analysts to track configuration items across the technology estate
- Generate KPI dashboards, management reports, and ad hoc analyses
- Perform periodic hardware and software audits to reconcile asset records against database entries
- Support IT Asset Management projects by coordinating with teams, gathering data, and tracking deliverables
- Improve database documentation, standards, and governance procedures
- Identify and escalate risks or improvement opportunities
- Promote best practices through stakeholder training sessions and workshops
Requirements
- At least two years of experience working with ITSM tools
- Proficiency in ServiceNow
- Advanced Excel capabilities including Pivot Tables, VLOOKUP, XLOOKUP, data analysis, and reporting
- Analytical capability with attention to detail for data quality issue resolution
- Experience generating accurate reports and communicating business insights
- Understanding of ITIL Service Management processes like Configuration Management, IT Asset Management, Incident Management, Problem Management, and Change Management
- Experience utilizing configuration management databases, discovery tools, and Software Asset Management technologies
- Knowledge of hardware and software asset lifecycle management and governance practices
Qualifications
- Graduate degree
- ITIL v4 Foundations certification
- Experience with Power BI or Tableau
Core Skills
Benefits
- Maternity, paternity, and adoption leave for all parents
- Subsidised childcare for all employees
- Employee Assistance Program and Mental Health First Aiders
- Compassionate and domestic violence leave
- Flexible work arrangements
- Generous annual, sick, and family care leave
- Paid volunteer leave
- Recognition through the One Experian program
- Career mentoring, Harvard ManageMentor, Experian University, and e-learning platforms
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work arrangement for the Servicenow Configuration Analyst role?
The position is on-site in Hyderabad.
What is the employment type?
It is a full-time position.
What experience is required for this role?
Candidates must have at least two years of experience working with ITSM tools, preferably ServiceNow, along with strong Excel skills and knowledge of ITIL processes.
Does the posting state the salary?
No, the salary is not specified in the job posting.
Sample Interview Questions
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