Opportunity at
AlimentivServiceNow Platform Specialist
Alimentiv is hiring a full-time ServiceNow Platform Specialist to handle the configuration, administration, development, and ongoing improvement of its ServiceNow platform. The organization operates globally as…
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About This Role
Alimentiv is hiring a full-time ServiceNow Platform Specialist to handle the configuration, administration, development, and ongoing improvement of its ServiceNow platform. The organization operates globally as a private, profit-with-purpose contract research organization focusing on advancing therapies for gastrointestinal diseases. With roughly 700 staff members across multiple countries, the company channels commercial success back into scientific research, technology, and its workforce. This role focuses on maintaining and optimizing IT Service Management…
Job Description
Alimentiv is hiring a full-time ServiceNow Platform Specialist to handle the configuration, administration, development, and ongoing improvement of its ServiceNow platform. The organization operates globally as a private, profit-with-purpose contract research organization focusing on advancing therapies for gastrointestinal diseases. With roughly 700 staff members across multiple countries, the company channels commercial success back into scientific research, technology, and its workforce.
This role focuses on maintaining and optimizing IT Service Management capabilities while supporting future platform growth, reporting, integrations, and workflow automation. The person selected will collaborate closely with the ServiceNow Platform Owner, external partners, project teams, and internal stakeholders to deliver secure, scalable, and efficient solutions that elevate service delivery across the enterprise. Candidates should possess several years of relevant hands-on administration experience and strong technical proficiency.
As an Alimentiv employee, the chosen professional will gain access to a variety of perks, including education reimbursement, remote work and cell phone allowances, an office setup stipend, flexible summer hours, an employee referral program, and a working-while-visiting program allowing up to four weeks of remote work per year. Additionally, staff become beneficiaries of the company trust after completing one year of service.
Responsibilities
- Administer and maintain the ServiceNow platform by handling user and group management, configuration, performance monitoring, and troubleshooting
- Oversee configuration changes, patches, and platform upgrades to guarantee security, stability, and reliability
- Configure and build ServiceNow modules, forms, workflows, and automations utilizing ServiceNow APIs and JavaScript
- Translate business requirements into scalable technical solutions that match organizational needs and platform standards
- Create and maintain dashboards, reports, and integrations to provide clear insight into platform performance and service delivery
- Facilitate the onboarding of new business functions and services onto the platform through requirements gathering and workflow setup
- Identify and execute continuous improvement initiatives to boost operational efficiency, service management processes, and functionality
- Manage platform security, role-based access controls, data permissions, and governance practices to uphold data integrity and compliance
- Build and sustain data integrations between ServiceNow and other enterprise systems
- Partner with internal stakeholders, vendors, and implementation partners to drive expansion initiatives and technical solutions
Requirements
- Four to six years of related professional experience
- Three to five years of direct, hands-on ServiceNow administration and configuration experience
- ServiceNow Certified System Administrator certification
- Demonstrated knowledge of IT Service Management principles, processes, and best practices
- Practical experience with platform customization, workflow automation, reporting, security, and integrations
- Working knowledge of JavaScript and ServiceNow APIs
- Experience in access management, troubleshooting, and system maintenance
Qualifications
- Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience
Core Skills
Benefits
- Education reimbursement program for full-time employees
- Monthly cell phone and remote work allowance
- One-time office setup allowance
- Working while visiting program allowing up to 4 weeks per year
- Flexible summer hours program from May through September
- Employee referral incentive
- Beneficiary of the Alimentiv Trust after one year of employment, and permanent member after 5 years
- Optional formal mentorship program and leadership development programs
- Country and regional annual in-person social events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The salary for this role ranges from USD 78,000 to 130,000 per year.
What employment type is this role?
This is a full-time employment opportunity.
Where is the job located?
The specific location and remote status are not stated in the job posting.
What certifications are required?
Candidates must hold the ServiceNow Certified System Administrator certification.
How can I apply for this position?
Candidates can submit their resumes in English through the Alimentiv Careers Portal or via LinkedIn Easy Apply.
Sample Interview Questions
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