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NewRocketServiceNow Solution Architect - FSO, FSM, CSM
NewRocket, an Elite ServiceNow and Anthropic partner, is looking for a remote ServiceNow Solution Architect to oversee the implementation of Financial Services Operations solutions for large…
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About This Role
NewRocket, an Elite ServiceNow and Anthropic partner, is looking for a remote ServiceNow Solution Architect to oversee the implementation of Financial Services Operations solutions for large financial sector and insurance clients. This position centers on architecting solutions across FSO, Customer Service Management, and Field Service Management, while leading and mentoring engineering teams. Candidates should possess a strong background in insurance operations, such as claims and policy servicing, alongside deep technical…
Job Description
NewRocket, an Elite ServiceNow and Anthropic partner, is looking for a remote ServiceNow Solution Architect to oversee the implementation of Financial Services Operations solutions for large financial sector and insurance clients. This position centers on architecting solutions across FSO, Customer Service Management, and Field Service Management, while leading and mentoring engineering teams. Candidates should possess a strong background in insurance operations, such as claims and policy servicing, alongside deep technical expertise in the ServiceNow platform.
In this role, the architect functions as the primary technical point of contact for client programs. Duties include running customer workshops to capture business requirements, delivering architectural blueprints for development teams, writing and estimating user stories, and managing project execution. The professional will collaborate with project managers to control scope creep, conduct client demonstrations, and generate technical documentation. NewRocket supports ongoing professional development by providing official platform training and funding competency certifications.
Responsibilities
- Act as the main technical contact for FSO client programs and represent the engineering team
- Run customer workshops to gather requirements related to claims, policy servicing, and customer service
- Define FSO solutions that match client business challenges and ServiceNow platform best practices
- Supply engineers with architectural blueprints and implementation requirements for FSO, CSM, and FSM
- Author and estimate stories, supervise developer tasks, and oversee delivery quality
- Manage, coach, and mentor a team of software engineers based on individual skill sets
- Partner with project managers to address technical issues and manage scope creep
- Run client demonstrations, produce documentation, and lead knowledge transfer sessions
- Publish process and technical documentation within the corporate repository
- Analyze financial services and insurance industry trends to suggest improvements for company offerings
Requirements
- 8 to 12 years of application development experience within an enterprise software, SaaS, or PaaS company
- 3 or more years of ServiceNow platform experience with comprehensive knowledge of its architecture
- Hands-on background designing and deploying ServiceNow Financial Services Operations solutions
- Working experience within the insurance industry or delivering projects for insurance clients
- Familiarity with core insurance processes including claims and policy servicing
- Experience working with CSM and FSM, including understanding of the CSM data model
- Strong ServiceNow scripting capabilities
- Knowledge of key integration technologies like SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS
- Demonstrated ability to guide ServiceNow solution development and delivery in client environments
- Experience applying Agile and Scrum methodologies
- Proficiency using Microsoft Word, Excel, and PowerPoint
- Willingness to continue education within the ServiceNow platform and obtain required certifications within six months
Qualifications
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Certified Implementation Specialist (CIS) certification in FSO, CSM, or another relevant domain
- ITIL Foundation certification
- ServiceNow micro-certifications
- Prior exposure to ServiceNow AI features like Now Assist and AI Agents
Core Skills
Benefits
- Official ServiceNow training to achieve multiple certifications
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a remote status for this role.
What is the employment type?
The position is full-time.
What certifications are required?
Candidates must hold or obtain within six months of hire a ServiceNow Certified System Administrator (CSA) certification and a ServiceNow Certified Implementation Specialist (CIS) certification in a relevant domain such as FSO or CSM.
What is the salary for this role?
The posting does not specify the salary.
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