Remote opportunity at
HumanSignalServices Support Specialist
HumanSignal is seeking a full-time Services Support Specialist to join their team remotely. The employer partners with AI model creators by providing real-world data creation, annotation,…
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About This Role
HumanSignal is seeking a full-time Services Support Specialist to join their team remotely. The employer partners with AI model creators by providing real-world data creation, annotation, and delivery services, operating platforms like Label Studio. In this role, you will function as a workforce-operations point of contact dedicated to the global contractor population. This position involves resolving inbound inquiries concerning payments, payouts, identity and KYC verification, account access, onboarding, and project-specific…
Job Description
HumanSignal is seeking a full-time Services Support Specialist to join their team remotely. The employer partners with AI model creators by providing real-world data creation, annotation, and delivery services, operating platforms like Label Studio. In this role, you will function as a workforce-operations point of contact dedicated to the global contractor population.
This position involves resolving inbound inquiries concerning payments, payouts, identity and KYC verification, account access, onboarding, and project-specific questions across different time zones. You will manage tickets through Zendesk, handle requests in Discord, classify issue severity, and coordinate with internal groups such as Finance, Trust, Project Operations, and Engineering when escalations are necessary.
The role suits individuals experienced in support or operations who can work independently during off-hours, communicate clearly in writing, and manage payment, verification, and access matters. The position also includes participating in a rotating on-call schedule for critical issues.
Responsibilities
- Manage and resolve incoming contractor inquiries using Zendesk covering payouts, identity verification, account access, and onboarding blockers
- Act as the primary contact for contractors, coordinating across internal departments to guide issues to resolution
- Escalate complex matters to specialized internal teams including Finance, Trust, Project Operations, Engineering, and Security
- Monitor and address annotator requests within Discord and coordinate with delivery teams
- Assign P0-P3 severity levels to tickets and adhere to established response protocols
- Identify frequent, low-complexity inquiries for potential self-service or automation solutions
- Acknowledge P0 pages within roughly 15 minutes during on-call shifts
Requirements
- Experience working in a support or operations function, preferably with a global or gig workforce
- Familiarity with addressing payment, identity verification, and account access challenges
- Written communication skills suitable for a global contractor community
- Practical experience using Zendesk or an equivalent ticketing system, alongside Discord
- Availability to take part in a rotating P0 on-call schedule
- Capacity to operate independently during off-hours shifts while following escalation procedures
Core Skills
Benefits
- Base cash compensation ranging from $55,000 to $70,000 USD for candidates located in the United States
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote and is being hired across North America.
What is the salary range for the Services Support Specialist role?
For candidates based in the United States, the base cash compensation ranges from $55,000 to $70,000 USD per year, determined by factors such as experience and expertise.
What are the primary platforms used in this job?
The role utilizes Zendesk for ticketing and Discord for handling annotator requests.
What does the on-call responsibility entail?
The on-call schedule is reserved for critical issues only, requiring P0 pages to be acknowledged within approximately 15 minutes.
Sample Interview Questions
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