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House RxShared Services Project Manager
House Rx is hiring a remote Shared Services Project Manager for a full-time position focused on improving specialty medication access and affordability for patients. The organization…
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About This Role
House Rx is hiring a remote Shared Services Project Manager for a full-time position focused on improving specialty medication access and affordability for patients. The organization collaborates with specialty care clinics to optimize the specialty pharmacy experience, specifically targeting new customer site implementations. This role serves as the primary leader for customer-facing calls and manages implementation milestones using tracking tools while providing timely follow-up. The position requires coordinating with sales…
Job Description
House Rx is hiring a remote Shared Services Project Manager for a full-time position focused on improving specialty medication access and affordability for patients. The organization collaborates with specialty care clinics to optimize the specialty pharmacy experience, specifically targeting new customer site implementations.
This role serves as the primary leader for customer-facing calls and manages implementation milestones using tracking tools while providing timely follow-up. The position requires coordinating with sales and program management teams to track progress and identify obstacles. Responsibilities also include working with leadership to streamline credentialing, IT workstreams, and other launch activities, alongside supporting broader initiatives. Additional duties involve refining clinic workflows with clinical operations, resolving prescription attainment problems, troubleshooting claims, payments, and equipment issues, and supporting the platform's support queue. Professionals will also specialize in areas such as credentialing, legal requirements, accreditation, project management, drug ordering, supply chain management, or IT workstreams.
Ideal candidates possess a strong background in core pharmacy technician functions, including medication dispensing and claim processing, and have experience with specialty medication benefits investigations, prior authorizations, and financial assistance. Applicants should be self-motivated, creative problem solvers who can communicate effectively with patients, providers, and care teams over the phone and in person.
House Rx is a remote-first enterprise that values open communication, diverse backgrounds, and continuous learning. Team members receive paid time off, parental leave, health, vision, and dental coverage, plus competitive pay and equity.
Responsibilities
- Lead client-facing calls and manage implementation schedules utilizing project management tools
- Coordinate with sales and program managers to track launch milestones and address roadblocks
- Work alongside leadership to enhance efficiency in credentialing and IT workstreams
- Collaborate with clinic teams and clinical operations to refine processes and workflows
- Handle patient prescription fulfillment issues, carrier problems, and work queues
- Troubleshoot claims processing, payment execution, and hardware malfunctions like barcode scanners and label printers
- Triage platform support requests for new and existing clinical partners
- Act as a liaison between patients, medical providers, and operational staff to resolve issues
- Manage PBM credentialing, regulatory registrations, and EFT/ERA enrollments for clinic partners
- Summarize state-specific legal requirements for medication dispensing spaces and provider verifications
- Support initial and renewal accreditations with organizations such as ACHC and URAC
- Supervise wholesaler orders, inventory accuracy, and supply chain efficiency
Requirements
- Mastery of core pharmacy technician competencies like claim processing and medication dispensing
- Experience navigating specialty medication benefits investigations, prior authorizations, and financial assistance
- Ability to engage professionally with patients, providers, and care team members both in person and via phone
Core Skills
Benefits
- Paid time off
- Generous parental leave
- Comprehensive healthcare, vision, and dental benefits
- Competitive salary and equity stake
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, House Rx operates as a remote-first company, though some pharmacy operations roles may require an on-site clinic presence.
What is the employment type?
This is a full-time employment opportunity.
What salary and benefits are offered?
While the exact salary amount is not stated in the posting, the role includes competitive salary and equity, paid time off, parental leave, and health, vision, and dental benefits.
Sample Interview Questions
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