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DeliverooSMB Account Manager - UKI
This is a full-time, hybrid SMB Account Manager role in Manchester city centre. The SMB team looks after desk-based relationships with restaurant partners, and the account…
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About This Role
This is a full-time, hybrid SMB Account Manager role in Manchester city centre. The SMB team looks after desk-based relationships with restaurant partners, and the account manager serves as the main adviser for a portfolio of them. The purpose is to help partners run their delivery operations well, attract fresh customers and get the most out of the platform's technology. The schedule is three days in the office and two…
Job Description
This is a full-time, hybrid SMB Account Manager role in Manchester city centre. The SMB team looks after desk-based relationships with restaurant partners, and the account manager serves as the main adviser for a portfolio of them. The purpose is to help partners run their delivery operations well, attract fresh customers and get the most out of the platform's technology.
The schedule is three days in the office and two days working remotely. The account manager runs a portfolio independently, using phone calls, emails and video presentations to build lasting relationships and provide individual support. The role also designs campaigns, both national and local, aimed at order volume, customer retention and customer results, and advises partners on delivery options and current perks.
The account manager acts as the link between restaurant partners and internal teams, making sure solutions suit each partner's particular circumstances. The base salary is £29,300 with a bonus of up to £6,000 a year. The posting gives a start date of 5 October 2026.
Applicants should have worked in account management, including phone-based support and sales. Problem solving that draws on data, a clear and persuasive phone manner, interest in technology and a results-focused outlook are all important. The posting outlines an interview process starting with a short online assessment and phone screen run by an AI assistant, followed by a recruiter call, a manager interview that may include a case study, and a decision.
Responsibilities
- Handle a portfolio of accounts independently by phone, email and video.
- Develop and sustain long-term relationships with restaurant partners.
- Plan and run campaigns at national and local level to lift order volume, retention and customer results.
- Guide partners on delivery options and the latest technology and perks.
- Act as the go-between for partners and internal teams so solutions fit their needs.
Requirements
- Background in account handling, including phone-based support and sales work.
- Ability to pinpoint the core of a problem quickly using data, without overcomplicating the answer.
- Excellent phone manner and creative, persuasive communication.
- Real interest in technology and in how digital tools help partners compete.
- A proactive, results-focused outlook.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based and how does it work?
The role is based in Manchester city centre and is hybrid, with three days in the office and two days remote.
What is the pay?
The base salary is £29,300 plus up to £6,000 bonus per year.
What is the start date?
The posting gives a start date of 5 October 2026.
What does the interview process involve?
It begins with an online assessment and phone screen with an AI assistant, which must be completed to progress, followed by a recruiter screen, a manager interview and an outcome.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.