Remote opportunity at
Tonic.aiSolution Architect, Agent & Software Testing
Tonic.ai seeks a remote Solution Architect, Agent & Software Testing to help major enterprises solve data challenges. Since 2018, the company has provided de-identified data solutions…
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About This Role
Tonic.ai seeks a remote Solution Architect, Agent & Software Testing to help major enterprises solve data challenges. Since 2018, the company has provided de-identified data solutions for corporate clients such as eBay, American Express, and Volvo. This position centers on addressing how companies test software and AI agents using realistic, messy data. The ideal candidate enjoys troubleshooting complex client problems, designing automated systems, and maximizing product value. You will collaborate…
Job Description
Tonic.ai seeks a remote Solution Architect, Agent & Software Testing to help major enterprises solve data challenges. Since 2018, the company has provided de-identified data solutions for corporate clients such as eBay, American Express, and Volvo. This position centers on addressing how companies test software and AI agents using realistic, messy data. The ideal candidate enjoys troubleshooting complex client problems, designing automated systems, and maximizing product value.
You will collaborate with account executives prior to sales, conduct technical discovery with prospective client teams, and design proof-of-concept pilots. After deals close, you will lead customer onboarding, connect data sources, and configure de-identification and subsetting pipelines. Additional duties include diagnosing technical issues, training client teams, and channeling field feedback directly to product and engineering divisions. Candidates must possess strong scripting skills, a technical background, and experience with relational databases and cloud infrastructure.
Responsibilities
- Conduct technical discovery with prospective engineering, DevOps, and QA teams to map data sources and release workflows
- Design and demonstrate solutions while answering technical questions regarding security reviews, deployment models, scale performance, and CI/CD integration
- Scope and execute pilots with written success criteria to drive purchasing decisions
- Lead post-sale onboarding by deploying the platform, connecting data sources, and configuring data masking and subsetting
- Build test-data pipelines combining synthetic and de-identified production data tailored to client environments
- Troubleshoot issues like schema drift, broken foreign keys, missed sensitive columns, and stalled jobs
- Train client teams on platform operations and relay field insights to internal product and engineering teams
- Develop reusable scripts, documentation, runbooks, and automation tools based on recurring customer fixes
Requirements
- Minimum 3 years of professional experience in a technical customer-facing role such as Solutions Architect, Sales Engineer, Technical Customer Success, or Forward Deployed Engineer
- Hands-on experience managing relational databases, data warehouses, and cloud infrastructure including AWS, Azure, or GCP
- Working knowledge of modern software development and testing methods covering CI/CD, Docker, Kubernetes, and testing frameworks
- Proficiency scripting and automating tasks using Python and SQL
- Familiarity with AI-native workflows and AI tools
- Ability to travel domestically and internationally up to 25 percent
Qualifications
- Bachelor degree in computer science, engineering, information systems, math, or a related technical field, or equivalent practical experience
- Prior experience with agent evaluation and testing
- Background in test data management, synthetic data tooling, or data masking
- Experience supporting security and compliance reviews within regulated industries like financial services and healthcare
- Employment history at an early-stage company or working on a new product line
Core Skills
Benefits
- Competitive compensation and equity
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the employment location as remote, though up to 25 percent domestic and international travel is required.
What is the employment type?
The posting specifies the employment type as full-time.
What salary does Tonic.ai offer for this role?
The posting does not specify a salary, though it notes that competitive compensation and equity are provided.
What experience is required for this role?
Candidates need at least 3 years of experience in a technical customer-facing position, hands-on knowledge of relational databases and cloud infrastructure, and proficiency in Python and SQL.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.