Remote opportunity at
NewRocketSolution Architect ServiceNow Service Portal, Moveworks
NewRocket is hiring a hands-on Solution Architect to focus on ServiceNow Service Portal and Moveworks. In this remote, full-time position, the professional will combine web development…
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About This Role
NewRocket is hiring a hands-on Solution Architect to focus on ServiceNow Service Portal and Moveworks. In this remote, full-time position, the professional will combine web development skills, deep knowledge of the ServiceNow Service Portal, and applied artificial intelligence capabilities to create digital experiences and practical AI solutions. The role involves direct customer collaboration across Service Portal architecture and Forward Deployed AI Engineering engagements. This position suits an experienced software engineer…
Job Description
NewRocket is hiring a hands-on Solution Architect to focus on ServiceNow Service Portal and Moveworks. In this remote, full-time position, the professional will combine web development skills, deep knowledge of the ServiceNow Service Portal, and applied artificial intelligence capabilities to create digital experiences and practical AI solutions. The role involves direct customer collaboration across Service Portal architecture and Forward Deployed AI Engineering engagements.
This position suits an experienced software engineer capable of guiding complex portal implementations, building AI-powered applications, and translating business requirements into dependable software from the initial discovery phase through production delivery. Responsibilities include designing responsive interfaces, functioning as a Moveworks subject matter expert, integrating enterprise systems, and creating AI applications and agentic workflows using large language model platforms.
Responsibilities
- Architect and construct responsive, accessible Service Portal and AIUX framework experiences utilizing custom widgets and scoped applications
- Convert high-fidelity design concepts into polished user interfaces focusing on layout, typography, interactivity, and responsiveness
- Direct discovery sessions, technical designs, estimations, product demonstrations, and customer delivery conversations
- Act as a Moveworks subject matter expert and lead the solutioning process
- Design and build secure, high-performing integrations between the Moveworks Platform and enterprise systems such as ServiceNow, Workday, Okta, and Jira
- Build AI applications and agentic workflows utilizing LLM platforms, enterprise APIs, and customer data
- Manage technical delivery through deployment, troubleshooting, documentation, and operational handoff while mitigating risks and maintaining quality
- Evaluate artificial intelligence quality, security, latency, and cost while deciding between AI integration and deterministic automation
Requirements
- Have at least five years of software engineering experience encompassing web development, ServiceNow development, and customer-facing technical leadership
- Demonstrate experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap
- Possess solid web development fundamentals including modern JavaScript and TypeScript, frontend architecture, state management, and API integration
- Understand ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations
- Hold CCA-F certification or commit to earning it shortly after joining
- Demonstrate conversational design capabilities to build and optimize multi-step flows and logic
Qualifications
- Have production delivery experience with customer-facing AI applications and agentic workflows
- Familiarity with Claude, Anthropic APIs, MCP, and AI-assisted development tools
- Experience with Python, modern frontend frameworks, automated testing, and CI/CD pipelines
- Familiarity with Now Assist, ServiceNow AI Agents, and enterprise search tools
- Hold ServiceNow CSA or CAD certifications or possess equivalent demonstrated expertise
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for this position?
This is a full-time employment opportunity.
Is this role remote?
Yes, the posting lists the location as remote.
What salary is offered for this role?
The provided job posting does not specify the salary for this role.
What certifications are required or preferred?
Candidates must either hold the CCA-F certification or commit to earning it shortly after joining. Preferred certifications include the ServiceNow CSA or CAD.
Sample Interview Questions
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