Remote opportunity at
New Era TechnologySolution Executive, Managed Services
New Era Technology seeks a Solution Executive, Managed Services to act as a senior sales overlay and subject matter expert for its IT Managed Services portfolio.…
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About This Role
New Era Technology seeks a Solution Executive, Managed Services to act as a senior sales overlay and subject matter expert for its IT Managed Services portfolio. The ideal candidate will be based in the Eastern or Central Time Zone. The organization is a global technology provider focused on securely connecting people, places, and information through comprehensive end-to-end technology solutions. This position centers on expanding recurring revenue streams, promoting managed service…
Job Description
New Era Technology seeks a Solution Executive, Managed Services to act as a senior sales overlay and subject matter expert for its IT Managed Services portfolio. The ideal candidate will be based in the Eastern or Central Time Zone. The organization is a global technology provider focused on securely connecting people, places, and information through comprehensive end-to-end technology solutions. This position centers on expanding recurring revenue streams, promoting managed service adoption, and coaching internal sales teams on outcome-based positioning. The professional will collaborate closely with various internal departments and strategic technology partners to align client operational, financial, and technical goals with the employer's managed service strategies. This career opportunity suits individuals with a strong background in technical sales, consulting, or managed services who excel at engaging executive-level stakeholders and developing structured discovery processes. The role requires an estimated 25 percent domestic travel.
Responsibilities
- Act as a trusted advisor to clients by connecting business priorities and long-term goals to the managed services portfolio.
- Partner with sales teams early in the sales cycle to identify, qualify, and advance opportunities across strategic accounts.
- Conduct structured discovery processes to uncover customer pain points, risks, decision-making processes, and change readiness.
- Drive recurring revenue growth by increasing managed service attach rates across the broader solution stack.
- Lead consultative discussions focused on business outcomes with senior executives such as CIOs, CFOs, and CTOs.
- Develop executive-level value propositions, ROI, and total cost of ownership justifications.
- Collaborate with internal architects, service delivery, finance, and operations to ensure proposed solutions are supportable and financially viable.
- Explain post-close operating models, service level agreements, ticketing paths, and governance to customers.
- Create account-level growth strategies to identify expansion, modernization, and wallet-share opportunities.
- Coach sales teams on discovery, qualification, attach strategies, objection handling, and financial value articulation.
- Build repeatable discovery frameworks, customer-facing materials, and objection-handling guides.
- Maintain strategic relationships with technology partners to drive joint go-to-market motions.
- Monitor market trends, competitive offerings, automation technologies, and customer purchasing patterns.
Requirements
- Minimum of five years of professional experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership.
- High proficiency in artificial intelligence tools applied to customer engagement, operational efficiency, and service delivery optimization.
- Strong command of value-based selling, MEDDPIC qualification, ROI and total cost of ownership analysis, and executive stakeholder alignment.
- Authorization to work in the United States without the need for current or future visa sponsorship.
- Residency in the Eastern or Central Time Zone.
Qualifications
- Bachelor’s degree or equivalent work or military experience.
- Experience working within a Managed Service Provider, Systems Integrator, or Global Systems Integrator.
- Familiarity with ITIL, ITSM, customer experience frameworks, and service operations best practices.
- Experience with cloud operations and management platforms including Microsoft Azure, AWS, and hybrid environments.
- Experience with automation, artificial intelligence operations, observability, and digital experience monitoring platforms.
Core Skills
Benefits
- Full medical, dental, and vision benefits
- 401K match
- Seven company holidays
- Generous paid time off
Frequently Asked Questions
What is the location or remote work policy for this position?
The posting states that the ideal candidate would reside in the Eastern or Central Time Zone, and the employment type is on-site with an expected domestic travel rate of 20 to 25 percent.
Does New Era Technology offer visa sponsorship for this role?
No, the company is unable to offer visa sponsorship for this position, and candidates must be authorized to work in the United States.
What experience is required to apply?
Candidates must have at least five years of experience in Managed Services, IT Services, Technical Sales, Services Consulting, Customer Success, or Service Delivery leadership, alongside a bachelor's degree or equivalent work or military experience.
What is the salary range for this job?
The salary is not specified in the job posting.
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