Opportunity at
ElasticSr. Business Systems Analyst
Elastic is hiring a Senior Business Systems Analyst to act as a strategic link between IT and the business, focused on the Services and Education organizations.…
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About This Role
Elastic is hiring a Senior Business Systems Analyst to act as a strategic link between IT and the business, focused on the Services and Education organizations. The job is full-time, on-site and based in the United States. This person shapes, tunes and supports the business processes and architecture of Certinia (formerly FinancialForce) PSA running on Salesforce, which helps the Services group price, sell, deliver and administer engagements faster. Much of…
Job Description
Elastic is hiring a Senior Business Systems Analyst to act as a strategic link between IT and the business, focused on the Services and Education organizations. The job is full-time, on-site and based in the United States. This person shapes, tunes and supports the business processes and architecture of Certinia (formerly FinancialForce) PSA running on Salesforce, which helps the Services group price, sell, deliver and administer engagements faster.
Much of the work is requirements. The analyst gathers business needs, turns them into clear functional requirements, owns feature design and documentation, and runs end-user testing for enhancements and projects. Working with the strategy and operations staff in Services and Education, the analyst applies design thinking to PSA improvements, scopes enhancements and keeps the system maintained.
The analyst maintains records of configuration, field mapping, functional specifications, test scripts and training content, and validates software quality through functional testing. Defect fixes alongside engineers are routine, and so is building decks that contrast how PSA works today with the planned future state. The analyst also anticipates how configuration and reporting changes will affect users, and plans a technology roadmap that balances near-term priorities with future scale.
The ideal candidate has several years of Salesforce business systems analysis, hands-on Certinia PSA experience, and knowledge of project and resource management, time-and-expense, billing and revenue recognition. CPQ and quote-to-cash familiarity is valued, and so is the ability to define integration requirements with boundary systems such as NetSuite.
Responsibilities
- Serve as subject-matter expert on Certinia PSA and its integrations
- Gather and document requirements, and lead feature design, testing and documentation
- Partner with Services and Education operations teams to optimize PSA
- Maintain records of configuration, field mapping, functional specs, test scripts and training content
- Run functional testing and work with technical teams to resolve defects
- Brief stakeholders on how PSA runs now and where it is headed
- Identify process and automation opportunities that match business goals
- Coordinate with other analysts on cross-functional IT projects
Requirements
- 5+ years of business systems analysis and design work using Salesforce
- 3+ years of hands-on experience with Certinia PSA
- Track record working alongside a services business on delivery readiness, training and workflow refinement
- Experience designing and supporting large, complex Salesforce and PSA solutions in production
- Practical skill with PSA modules covering projects, resources, time-and-expense, invoicing and revenue recognition
- Working knowledge of CPQ and quote-to-cash, including how quote and order data feeds PSA project setup
- Experience defining integration requirements with systems such as NetSuite
- Competent with quality assurance and user acceptance testing workflows
Qualifications
- Salesforce certifications such as Admin or Business Analyst
- Certinia PSA certifications such as Implementation Consultant or System Admin
- Understanding of CPQ, order handling and quote-to-cash flows
- Exposure to ERP systems and integration tools
- Strong analytical skills and excellent documentation, including diagrams and playbooks
Core Skills
Benefits
- 401(k) plan the company matches dollar for dollar, up to 6% of eligible pay
- Eligibility to take part in Elastic's stock program
- Health coverage for employees and their families in many locations
- Flexible work locations and schedules in many positions
- Ample vacation days every year
- Company match on personal donations and volunteer service, up to $2,000 or the local-currency equivalent
- Up to 40 hours a year to spend on volunteer work
- Parental leave of at least 16 weeks
- Pay based on the work performed rather than previous salary
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the job remote or on-site?
The listing is on-site and based in the United States.
What experience does the posting require?
At least five years of Salesforce business systems analysis and at least three years of hands-on Certinia PSA experience.
What does the posting say about pay?
The role has no variable pay. The posted typical starting base is $94,300 to $149,200 USD, and $113,300 to $179,200 USD in select locations such as Seattle, Los Angeles, the Bay Area and New York City.
How do I apply?
The posting does not describe an application process or deadline.
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