Remote opportunity at
BigIDSr. Customer Success Manager
BigID is seeking a remote Senior Customer Success Manager to join its team. The employer focuses on data security, privacy, compliance, and AI data management solutions…
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About This Role
BigID is seeking a remote Senior Customer Success Manager to join its team. The employer focuses on data security, privacy, compliance, and AI data management solutions for large organizations. In this remote position covering the West and Central region, the incoming professional will manage a portfolio of 10 to 15 large enterprise accounts. Key responsibilities include acting as a trusted advisor to CISOs and privacy officers, establishing success plans, running…
Job Description
BigID is seeking a remote Senior Customer Success Manager to join its team. The employer focuses on data security, privacy, compliance, and AI data management solutions for large organizations. In this remote position covering the West and Central region, the incoming professional will manage a portfolio of 10 to 15 large enterprise accounts. Key responsibilities include acting as a trusted advisor to CISOs and privacy officers, establishing success plans, running onboarding and executive business reviews, tracking customer health to mitigate churn, and collaborating with sales to drive renewals and expansion.
This role suits individuals with a background in cybersecurity, data privacy, or data governance who can guide customers in meeting business milestones. The person will operate within a customer success team of 7 and coordinate across support, professional services, product, and engineering departments.
Responsibilities
- Manage a portfolio of 10 to 15 large enterprise accounts as a trusted advisor to privacy, data, and security leaders
- Establish success plans, engagement models, and playbooks aligned with customer business objectives
- Execute onboarding programs, product adoption initiatives, health checks, and executive business reviews
- Monitor usage metrics and health indicators to identify churn risks and implement mitigation plans
- Partner with the sales team on account renewals, cross-selling, and upselling opportunities
- Coordinate cross-functional resources from support, professional services, product, and engineering to clear blockers
- Relay customer feedback to product teams while keeping clients informed regarding upcoming software releases
Requirements
- Possess at least 5 years of professional experience in Customer Success, Technical Account Management, or consulting
- Include a minimum of 2 years managing large enterprise accounts
- Demonstrate a background working in data security, privacy, cybersecurity, or data governance
- Have working knowledge of multi-cloud environments such as AWS, Azure, and GCP, alongside on-premises and SaaS data setups
- Show familiarity with structured and unstructured data architectures
- Reside in the West or Central regions of the United States
- Exercise independent judgment with minimal supervision
Qualifications
- Hold a bachelor's degree or possess equivalent professional experience
- Bring previous experience with DSPM, DLP, or AI governance
- Understand recurring-revenue value drivers
- Hold CIPP, CIPM, CISSP, or relevant cloud certifications
- Have prior experience working in a high-growth, scale-up corporate environment
Core Skills
Benefits
- Equity participation
- Flexible work arrangements
- Medical, dental, and vision insurance coverage
- 401(k) retirement plan participation starting on day one
- Flexible paid time off, paid holidays, and parental leave
- Access to knowledge training and career development tracks
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for this position?
The annual base salary ranges from $120,000 to $150,000, with actual pay dependent on qualifications, competencies, and skills. Variable bonuses and equity incentives are also part of the compensation plan.
Where is the position located?
The role is remote, though candidates must be based in the West or Central regions of the United States and manage accounts in that territory.
What experience is required to apply?
Applicants must have at least 5 years of experience in Customer Success, Technical Account Management, or consulting, which includes a minimum of 2 years managing large enterprise accounts. Candidates also need a background in data security, privacy, governance, or cybersecurity.
Does the posting specify application deadlines or methods?
The provided posting does not specify an application deadline or application instructions.
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