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SalesloftSr. Customer Success Manager
Salesloft is developing the industry's premier Predictive Revenue System, leveraging artificial intelligence and data insights to help modern revenue teams operate effectively. The organization is currently…
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About This Role
Salesloft is developing the industry's premier Predictive Revenue System, leveraging artificial intelligence and data insights to help modern revenue teams operate effectively. The organization is currently seeking a Senior Customer Success Manager to join the team and manage client relationships proactively. In this position, you will own client retention, product adoption, and revenue expansion across an assigned portfolio. Rather than operating in a reactive support capacity, you will utilize AI-driven…
Job Description
Salesloft is developing the industry's premier Predictive Revenue System, leveraging artificial intelligence and data insights to help modern revenue teams operate effectively. The organization is currently seeking a Senior Customer Success Manager to join the team and manage client relationships proactively.
In this position, you will own client retention, product adoption, and revenue expansion across an assigned portfolio. Rather than operating in a reactive support capacity, you will utilize AI-driven health signals and usage metrics to anticipate risks and identify growth opportunities before they arise. You will act as a trusted advisor, conducting executive business reviews, translating software features into measurable return on investment, and advocating for clients internally.
This role is ideal for a commercially minded relationship builder who views customer success as a revenue-driving discipline. The successful candidate will combine strong executive presence with data analysis skills, relying on objective metrics rather than assumptions. You will collaborate closely with account management, support, product, and marketing teams to ensure clients achieve their goals.
Salesloft offers a salary range of $101,000 to $135,000 per year, with total compensation potentially including a performance bonus, benefits, or other incentive plans depending on factors such as experience and location. The company is an Equal Opportunity Employer dedicated to fostering an inclusive workplace where all individuals can thrive.
Responsibilities
- Manage retention, adoption, and net revenue expansion across a designated portfolio of accounts
- Analyze AI-generated health metrics, product utilization data, and engagement scores to prioritize outreach
- Conduct strategic business reviews with executives to connect platform usage to measurable financial outcomes
- Collaborate with account management to pursue expansion opportunities based on demonstrated value
- Deliver tailored enablement, onboarding assistance, and strategic guidance to support client goals
Requirements
- Demonstrated professional history in a post-sale, account management, or customer success capacity within a B2B SaaS business
- Direct accountability for meeting or exceeding retention and net revenue expansion objectives
- Ability to analyze software usage data and health indicators to guide strategic decisions
- Strong executive presence and communication skills required to lead business reviews with senior stakeholders
Qualifications
- Prior background working with revenue intelligence, sales engagement, or revenue operations platforms such as Salesloft, Clari, Gong, or Outreach
- Familiarity utilizing predictive churn analytics, engagement metrics, or AI-driven health scoring systems
- Experience executing expansion strategies in partnership with account management within a shared-account structure
Core Skills
Benefits
- Base pay range between $101,000 and $135,000 per year
- Potential performance bonuses and other applicable incentive compensation plans
- Comprehensive company benefits program
Frequently Asked Questions
What is the salary range for this position?
The base pay range for the Senior Customer Success Manager role is $101,000 to $135,000 per year, with potential additions including performance bonuses or other incentive plans.
Is this a remote role?
The job posting indicates that the position is on-site, while also referencing a remote location tag and hiring across multiple geographies.
What type of experience is required for this job?
Candidates must have a proven background in a B2B SaaS post-sale, account management, or customer success role with direct ownership of retention and expansion goals.
Does the posting specify the exact employment type?
The job posting does not explicitly specify whether the employment type is full-time or part-time.
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