Remote opportunity at
Chili PiperSr. Customer Success Manager - EMEA
Chili Piper seeks a Sr. Customer Success Manager to join its fully remote, global team for the EMEA region. Chili Piper operates as a B2B SaaS…
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About This Role
Chili Piper seeks a Sr. Customer Success Manager to join its fully remote, global team for the EMEA region. Chili Piper operates as a B2B SaaS company that provides a Demand Conversion Platform designed to help go-to-market teams turn inbound leads into qualified meetings instantly. In this role, you will manage a portfolio of 80 to 100 accounts with significant growth potential, guiding customers through onboarding, proving return on investment,…
Job Description
Chili Piper seeks a Sr. Customer Success Manager to join its fully remote, global team for the EMEA region. Chili Piper operates as a B2B SaaS company that provides a Demand Conversion Platform designed to help go-to-market teams turn inbound leads into qualified meetings instantly. In this role, you will manage a portfolio of 80 to 100 accounts with significant growth potential, guiding customers through onboarding, proving return on investment, and eliminating technical obstacles.
This position requires a technical skill set and involves serving as a product expert in Chili Piper solutions alongside revenue, sales, marketing, and customer success operations. The ideal candidate is a conscientious, solutions-driven individual who thrives in a fast-paced startup environment and demonstrates strong communication skills. Team members enjoy autonomy, freedom, and flexibility within a distributed workforce.
Responsibilities
- Manage customer onboarding to secure rapid time to value
- Train clients and assist them in implementing new use cases
- Hold client personnel and Chili Piper teams accountable for meeting defined success criteria
- Engage with client organizations and collaborate across internal departments to identify growth opportunities, risks, recommendations, and solutions
- Act as a technical point of escalation and proactively resolve issues
- Provide regular updates, status reports, and next steps through Slack, email, and weekly one-on-one manager meetings
- Create internal best practices and customer user stories
- Coordinate with Sales, Customer Marketing, and other post-sales functions to support client success
- Develop customer case studies and references to build client advocacy
- Identify upsell and cross-sell opportunities for the Account Management team
Requirements
- Technical experience such as handling technical support cases or implementing marketing automation systems and Salesforce
- Basic understanding of JavaScript, HTML, and CSS
- One to two years or more of strong proficiency and experience using Salesforce
- One to two years or more of strong proficiency and experience using marketing automation software such as Marketo, Pardot, or HubSpot
- Experience working with cross-functional teams inside a customer organization to support joint outcomes
- Demonstrated oral and written communication skills
Qualifications
- Salesforce certifications
- Marketing automation certifications
- Experience with Salesforce implementation, data models including standard and custom objects, REST APIs, administration, and managed packages
Core Skills
Benefits
- Unlimited vacation
- Generous health, dental, and vision insurance
- Equipment, software, and technology needed for the job
- Annual professional development stipend of 2,000 USD
- Stock options
- Annual company retreat in locations such as Paris, Morocco, Tulum, Iceland, Ibiza, India, and Tenerife
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Chili Piper operates as a 100% distributed team and has been fully remote since 2016, allowing team members to work from anywhere in the world provided they attend the weekly all-hands meeting on Zoom.
What region is this role currently hiring for?
This role is currently hiring for candidates within the EMEA region.
What is the salary for this position?
The posting does not specify a salary, noting only that pay is competitive based on market rates wherever you live.
What technical skills are required for this role?
Candidates must have a basic understanding of JavaScript, HTML, and CSS, along with technical experience in Salesforce and marketing automation software such as Marketo, Pardot, or HubSpot.
Sample Interview Questions
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