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Remote opportunity at
PropelusSr. Customer Success Manager - Government
Propelus is seeking a Sr. Customer Success Manager - Government to join its distributed team on a full-time basis. For over twenty years, Propelus has provided…
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About This Role
Propelus is seeking a Sr. Customer Success Manager - Government to join its distributed team on a full-time basis. For over twenty years, Propelus has provided technology and data solutions designed to simplify healthcare workforce compliance operations, minimize risk, and support safety across the sector. In this strategic position, you will act as the principal partner for complex public sector accounts, including state agencies, departments of health, and government regulatory…
Job Description
Propelus is seeking a Sr. Customer Success Manager - Government to join its distributed team on a full-time basis. For over twenty years, Propelus has provided technology and data solutions designed to simplify healthcare workforce compliance operations, minimize risk, and support safety across the sector. In this strategic position, you will act as the principal partner for complex public sector accounts, including state agencies, departments of health, and government regulatory boards.
This role suits an independent professional experienced in managing government or public health portfolios who can navigate complex organizational structures without heavy supervision. You will maintain end-to-end oversight of the customer lifecycle, align software capabilities with public policy mandates, design customized training sessions, and analyze usage metrics to support long-term retention. Success in this capacity centers on your ability to translate technical software functions into clear concepts for non-technical government leaders and build long-term relationships that foster audit readiness and governance excellence.
Propelus operates as a remote-first organization with a global team. Full-time team members typically work forty hours per week from Monday through Friday. The company offers a comprehensive package of perks, including health insurance options, paid time off, retirement planning resources, and lifestyle spending accounts, with specific benefits varying by region.
Responsibilities
- Serve as the primary relationship owner for a portfolio of state agencies and government regulatory boards
- Align company technology with public-sector risk management priorities and agency mandates
- Lead customized training sessions for associations and regulatory staff to promote platform utilization and audit readiness
- Monitor engagement metrics and generate insights to demonstrate value and support long-term account retention
- Collaborate with internal product and government affairs teams to resolve complex account issues
- Conduct strategic business reviews to evaluate progress and identify partnership opportunities
Requirements
- At least 5 years of B2B SaaS Customer Success or Account Management experience
- Demonstrated experience managing public health, government, or regulatory accounts
- Familiarity with public sector RFP cycles and procurement processes
- Strong ability to communicate complex software capabilities to non-technical government leaders
- Self-sufficient working style suited to a remote environment with limited oversight
Qualifications
- Direct experience working with state departments of health, professional licensing, or healthcare compliance
- Familiarity with HubSpot, Gainsight, and Omni tools
- Experience working with team members and external stakeholders in a changing environment
Core Skills
Benefits
- Employer covers up to 100 percent of the premium for employee medical insurance for US workers
- Dental and vision coverage options with employee premium fully covered on select plans
- Generous paid time off starting at 20 days per year for full-time US staff, scaling with tenure
- 14 paid annual holidays plus one floating holiday and a paid birthday day off
- 16 hours of volunteer time off
- 401(k) plan with company matching and financial planning resources
- Annual lifestyle spending account for wellness, equipment, or produce
- Employee assistance programs providing 24/7 counseling, legal, and financial services
- Carrot Fertility and Hormonal Support benefits
- Access to a licensed discount plan organization for elective care
- Spot Pet Insurance reimbursement program for US employees
- 100 percent company-paid health insurance and life insurance for LATAM employees in Colombia and Costa Rica
- Professional development allowance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Propelus operates as a remote-first company.
What is the employment type for this role?
This is a full-time position scheduled for 40 hours per week, Monday through Friday.
What salary is offered for this position?
The salary is not stated in the job posting.
What experience is required to apply?
Candidates must have five or more years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts.
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