Remote opportunity at
American Healthtech, a PointClickCare CompanySr. Customer Success Manager
American Healthtech, a PointClickCare Company, is seeking a remote Sr. Customer Success Manager to join its team on a full-time basis. This role reports directly to…
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About This Role
American Healthtech, a PointClickCare Company, is seeking a remote Sr. Customer Success Manager to join its team on a full-time basis. This role reports directly to the Director of Customer Success and focuses on forging partnerships with clients to help them maximize the value and utilization of PointClickCare solutions. This position is well-suited for professionals with an enterprise background and a history in business consulting who can confidently engage clients…
Job Description
American Healthtech, a PointClickCare Company, is seeking a remote Sr. Customer Success Manager to join its team on a full-time basis. This role reports directly to the Director of Customer Success and focuses on forging partnerships with clients to help them maximize the value and utilization of PointClickCare solutions.
This position is well-suited for professionals with an enterprise background and a history in business consulting who can confidently engage clients at the executive level. The person in this role will support acute and long-term post-acute care sectors that serve vulnerable populations.
Key duties involve directing joint customer success plans, acting as a trusted advisor to executive leadership, and anticipating client challenges to deliver effective solutions. The selected professional will manage customer health, mitigate churn, create turnaround strategies, and serve as an escalation point for at-risk accounts. Travel to various client locations is required as needed.
Candidates should note that artificial intelligence tools may assist the recruitment team in reviewing application materials and analyzing resumes, though ultimate hiring choices remain with human decision-makers.
Responsibilities
- Manage and foster partnerships with clients to optimize their use and value of company solutions
- Own and execute joint customer success plans to grow and expand client relationships across all organizational levels
- Act as a trusted advisor and business partner by offering strategic guidance and value pathways to customer executive leadership
- Execute customer success methodology to anticipate client challenges and deliver solutions
- Formulate early warning and turnaround strategies focused on account health and churn mitigation
- Handle escalations, manage customer expectations, and create save plans for at-risk accounts
- Travel to diverse client locations as necessary
Requirements
- Experience in a customer-facing role within a technology or SaaS company
- Background in healthcare sales, account management, or customer success management emphasizing enterprise accounts
- Demonstrated ability to sustain and grow business relationships
- Proficiency in data analysis, including interpreting and translating results
- Experience using CRM software such as Salesforce or Gainsight
- Strong oral and written communication and presentation skills
- Ability to work independently in a remote environment
Qualifications
- Business consulting background with enterprise knowledge enabling C-level engagement
- Bachelor degree in a relevant field or equivalent practical experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position can work remotely, though it does require travel to various client locations as needed.
What is the salary range for this role?
The annual salary for this position ranges from $118,000 to $132,000.
What kind of company experience is required?
Applicants need experience in a customer-facing role within a SaaS or technology company, as well as a background in healthcare sales, account management, or customer success management focusing on enterprise clients.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.