Remote opportunity at
LingraphicaSr. Manager, Process Improvement (Remote)
Lingraphica is seeking a remote Senior Manager for Process Improvement to oversee the operational foundation linking go-to-market systems, cross-departmental change efforts, and multi-workstream project governance. Lingraphica…
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About This Role
Lingraphica is seeking a remote Senior Manager for Process Improvement to oversee the operational foundation linking go-to-market systems, cross-departmental change efforts, and multi-workstream project governance. Lingraphica provides augmentative and alternative communication technology, speech-generating devices, software, and services to assist individuals with speech and language impairments, such as aphasia, in improving their daily communication and quality of life. This role serves as the primary decision authority for business operations data and…
Job Description
Lingraphica is seeking a remote Senior Manager for Process Improvement to oversee the operational foundation linking go-to-market systems, cross-departmental change efforts, and multi-workstream project governance. Lingraphica provides augmentative and alternative communication technology, speech-generating devices, software, and services to assist individuals with speech and language impairments, such as aphasia, in improving their daily communication and quality of life.
This role serves as the primary decision authority for business operations data and tooling, establishes process roadmaps, steers change management initiatives, and maintains project governance structures. The position is well-suited for professionals who thrive in a goal-oriented and fast-paced setting while balancing collaboration with front-line employees and reporting to executive leadership. The compensation for this full-time position ranges from $109,000 to $129,700 per year.
Responsibilities
- Facilitate end-to-end process design covering lead routing, stage definitions, and handoffs across departments like Marketing, Sales, Operations, Education and Research, and Finance.
- Act as business owner for enterprise systems to manage cross-departmental workflows, business automations, and information architecture.
- Maintain data reliability as the single source of truth for pipeline, forecast, and attribution reporting.
- Collaborate with Finance to align reporting and forecasting, while providing business input for BI needs to the Technology Team.
- Own change-request intakes and business process roadmaps while driving tool adoption across functions.
- Develop and execute change management plans that include training, stakeholder impact analysis, and communications.
- Identify and manage adoption risks, resistance, and team morale impacts during organizational changes.
- Serve as a liaison between impacted functions and project teams to resolve or escalate issues.
- Establish and maintain a project governance framework, scorecard metrics, milestone tracking, risk registers, and executive touchpoints.
Requirements
- At least five years of experience in RevOps, Sales Operations, Marketing Operations, or general operations in a leadership capacity overseeing teams or projects and process development.
- Demonstrated ability to translate business requirements into system and process design.
- Proven cross-functional stakeholder management experience spanning Sales, Marketing, Operations, and Finance.
- Experience working with HubSpot or comparable CRM platforms.
- Data literacy capabilities including defining and validating metrics and reporting logic.
- Background in change management featuring strong written communication and audience-tailored messaging.
- Experience managing multi-workstream projects and formal governance frameworks.
- Ability and willingness to travel within the United States up to two times per year for all-company meetings, with potential additional travel up to three times annually for events and conferences.
- Ability to operate a computer with or without reasonable accommodation and maintain a safe, productive remote home office workspace with secure internet.
Qualifications
- Familiarity with DME or healthcare sales processes.
- Change management experience within a healthcare or regulated environment requiring HIPAA-aware communications.
- Program governance experience in a regulated environment such as FDA, HIPAA, or the Joint Commission.
Core Skills
Benefits
- Comprehensive benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that work is performed remotely from a home office, though U.S. travel is required up to 2 times per year for company meetings and potentially 2 to 3 additional times annually for events.
What is the salary range for this role?
The starting salary range is $109,000 to $129,700 per year, determined by factors such as experience, skills, education, and internal equity.
What level of experience is required?
Candidates must have at least 5 years of experience in RevOps, Sales Ops, Marketing Ops, or general operations in a leadership capacity with accountability for process development.
How do I request accommodations during the hiring process?
Individuals requiring accommodations to perform the essential job functions can reach out to Human Resources at the provided email address in the posting.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.