Remote opportunity at
AxonSr Technical Support Representative
Axon seeks a remote Senior Technical Support Representative based in Canada to deliver customer-focused assistance through telephone, email, and live chat channels. In this full-time role,…
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About This Role
Axon seeks a remote Senior Technical Support Representative based in Canada to deliver customer-focused assistance through telephone, email, and live chat channels. In this full-time role, the professional will address technical inquiries related to hardware and software solutions, ensuring performance and quality standards are consistently met. The employer operates within the safety and justice technology sector, building an ecosystem of cloud software and devices designed to protect life. The chosen…
Job Description
Axon seeks a remote Senior Technical Support Representative based in Canada to deliver customer-focused assistance through telephone, email, and live chat channels. In this full-time role, the professional will address technical inquiries related to hardware and software solutions, ensuring performance and quality standards are consistently met. The employer operates within the safety and justice technology sector, building an ecosystem of cloud software and devices designed to protect life.
The chosen candidate will master the Axon Fusus platform, collaborate with the implementation team on customer site geospatial setups, and troubleshoot complex product issues. This position requires passing a Criminal Justice Information Services background check and maintaining RCMP clearance. Axon operates with an hourly pay philosophy combining base wages and bonuses, alongside a comprehensive support ecosystem that includes medical benefits, wellness programs, and parental leave.
Responsibilities
- Provide technical assistance to customers via telephone, email, and chat
- Master the Axon Fusus solution including apps, APIs, and roadmap features
- Collaborate with implementation teams to configure customer geospatial setups
- Troubleshoot issues and adhere to escalation policies
- Record all completed tasks inside the CRM support application
- Engage in sponsored training and certifications to build technical abilities
Requirements
- Minimum one year of experience in information systems and networking
- Proficiency with enterprise network hardware, configuration, and data flows
- Ability to pass a Criminal Justice Information Services background check
- Capacity to maintain confidential and highly secure RCMP clearance
Qualifications
- Familiarity with security camera systems, DVR, NVR, and video management solutions
- Completed or ongoing college degree in a technical field
- Relevant credentials such as Network+, Security+, or Linux+
Core Skills
Benefits
- Competitive base pay and bonus structure ranging from $24.34 to $38.94 CAD per hour
- Retirement plan with employer matching
- Discretionary paid time off
- Paid parental leave
- Medical, dental, and vision insurance plans
- Fitness programs and emotional wellness support
- Learning and development opportunities
- Employee resource groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote out of Canada.
What is the salary range for this job?
The base pay range is stated as $24.34 to $38.94 CAD per hour, supplemented by a bonus structure.
What type of background check is required?
Candidates must pass a Criminal Justice Information Services background check and maintain confidential and highly secure RCMP clearance.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.