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MonzoStaff Technical Program Manager, Operations
This full-time Staff Technical Program Manager role in Operations at Monzo can be based in London or carried out remotely within the UK. Monzo is a…
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About This Role
This full-time Staff Technical Program Manager role in Operations at Monzo can be based in London or carried out remotely within the UK. Monzo is a UK bank that is reworking its customer operations around automation, human expertise and modern technology. This role runs major programmes across the Operations collective, converting bold ideas into concrete plans and taking a wide partner group along with it. The programmes span every operational…
Job Description
This full-time Staff Technical Program Manager role in Operations at Monzo can be based in London or carried out remotely within the UK. Monzo is a UK bank that is reworking its customer operations around automation, human expertise and modern technology. This role runs major programmes across the Operations collective, converting bold ideas into concrete plans and taking a wide partner group along with it.
The programmes span every operational area. Examples include AI-assisted customer support, tools that help Customer Operations teams, and the platforms and procedures behind the operational decisions affecting millions of customers. Working relationships reach frontline operations staff, specialists, product and engineering groups, risk and compliance colleagues and senior leaders. Adoption is treated as seriously as delivery, so the manager builds the people and process side of each programme in from the outset.
Day to day, the manager sets roadmaps and milestones, decides priorities, weighs trade-offs, tracks the critical path and risks, and keeps the work aligned with business goals. The role handles dependencies and delivery sequencing, clears blockers through timely decisions and keeps the wider collective functioning well. The manager needs to explain technical work in plain language and to examine data closely when the right answer is not obvious.
Candidates should have solid experience running complex technology programmes from first idea to launch, and should be able to win over senior leaders and settle disagreements without leaning on formal authority. The company values people who have led change across a whole organization and can show how they helped teams adopt it, not just deliver it. Working across a global business with several markets is part of the job. The hiring process consists of a recruiter call, an initial call with an engineering leader and a loop of three interviews.
Responsibilities
- Run planning and delivery for large product or platform efforts that cut across teams and countries
- Define programme roadmaps, milestones and priorities across the Operations collective
- Manage the critical path, risks and dependencies so delivery stays on sequence
- Keep technical and non-technical stakeholders aligned through clear communication
- Make decisions that remove blockers and speed up delivery
- Ensure operational effectiveness across the collective or area
- Help teams adopt new ways of working, not just ship the technology
Requirements
- Substantial history steering intricate tech programmes from the first idea through launch
- Ability to communicate clearly to technical and non-technical audiences
- Ease operating inside an international company spread across several countries
- Ability to work with a wide range of people and challenge them constructively
- Skill in making complicated work easy to follow without losing key detail
- Understanding of how products and platforms combine to deliver user value, and the ability to spot delivery risk early
- Willingness to dig into data and architecture to make sound calls in complex situations
- Experience driving organisation-wide change and supporting adoption
Qualifications
- Experience influencing senior leaders across teams without direct management authority
Core Skills
Benefits
- Base salary set by experience, plus equity and stock options
- Help relocating to the UK and visa sponsorship
- Yearly learning allowance of £1,000 for books, courses and conferences
- Flexible working hours and a home-working setup for fully remote workers
- Twice-weekly office lunches and a Thursday team treat
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting lists London or remote working within the UK. Monzo says office attendance is not mandatory and it will cover travel costs if people outside London are asked to come in.
Is a base salary stated?
The posting says base salary depends on experience and comes with equity and stock options, but it gives no figure.
What is the hiring process?
A recruiter call of about 30 minutes is followed by an initial call of about 45 minutes with an engineering leader, then a loop of three 60-minute interviews over one to two days. The average process takes three to four weeks.
Does the company sponsor visas?
Yes. The posting says Monzo can sponsor visas and help with relocation to the UK.
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