This job has expired and is no longer accepting applications.
Remote opportunity at
AfterShipStaff User Researcher
AfterShip is seeking a Staff User Researcher to shape the post-purchase strategy across multiple systems and product lines for an established e-commerce automation platform. Founded in…
Career Tools
About this role
Staff User Researcher at AfterShip is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Oct 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
AfterShip is seeking a Staff User Researcher to shape the post-purchase strategy across multiple systems and product lines for an established e-commerce automation platform. Founded in 2012, AfterShip provides merchants with a unified ecosystem spanning tracking, shipping labels, predictive delivery, and returns. Operating globally with a distributed team, the company serves thousands of businesses worldwide.
In this remote-first position reporting to the Manager of User Research, you will independently lead the research roadmap, partner with cross-functional leaders in engineering, product, design, and data, and set quality standards for the research function. Candidates based in the United States are preferred, and the role requires occasional coordination outside standard hours with international colleagues.
This opportunity is well-suited for an experienced practitioner who thrives with total autonomy in a remote environment, excels at influencing executives through compelling storytelling, and is prepared to mentor other researchers while driving organizational strategy.
Responsibilities
- Manage and execute a comprehensive research agenda across multiple product areas
- Design and socialize studies that analyze shoppers and merchants around the world
- Collaborate with product, design, data science, engineering, and marketing teams on initiatives
- Translate study findings into business perspectives that guide directors and vice presidents
- Establish methodological best practices and mentor other team members
- Identify fresh opportunities for the business and its users
Requirements
- Over eight years of applied user research or UX experience
- Demonstrated ability to independently manage a research strategy and roadmap
- Comprehensive expertise spanning quantitative and qualitative methodologies
- Track record of influencing at the executive level and driving consensus
- Strong synthesis and storytelling skills supported by a portfolio
Qualifications
- Background in SaaS or e-commerce environments
- Bachelor's or Master's degree in Cognitive Science, Design, Human-Computer Interaction, Psychology, or a related field, or equivalent practical experience
- Mandarin language proficiency
Core Skills
Benefits
- Competitive compensation package
- Remote-first or hybrid-flexible work environments
- Healthcare coverage beginning on the first day
- Retirement plans that include a company match
- Unlimited paid time off
- Annual wellness and learning stipend
- Monthly book benefit
- Career development and professional growth opportunities
- Commuter benefits and in-office lunches for hub-based personnel
- Base salary range of USD 165,000 to 232,500 or CAD 151,000 to 200,000
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role with a preference for candidates located in the United States. It involves collaboration with teams in Asia and Europe, which may require working outside normal business hours a few times each week.
What is the salary range for this role?
The base salary range is USD 165,000 to 232,500 or CAD 151,000 to 200,000.
What kind of experience is required?
Applicants must have 8 or more years of applied UX or user research experience, including expertise in both qualitative and quantitative methods and a history of influencing at the executive level.
What is the employment type?
The posting specifies that this is a full-time position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
Explore more jobs like this
What to do next
This listing is no longer open, so the quickest next step is one of the live roles above. Save the ones that fit, and check the employer's other openings on its company page. To hear about new matches as they are posted, set up a job alert from your candidate account.