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UpsideStrategic Account Manager
Upside operates a platform that rewards shoppers for everyday spending while helping brick-and-mortar merchants win profitable new customers. It is recruiting a Strategic Account Manager to…
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About This Role
Upside operates a platform that rewards shoppers for everyday spending while helping brick-and-mortar merchants win profitable new customers. It is recruiting a Strategic Account Manager to build account plans for some of the biggest brands in the fuel and convenience store sector. The aim is to retain those partners and expand their use of the platform, and the role reports to the Senior Manager, Account Management. The manager guides clients…
Job Description
Upside operates a platform that rewards shoppers for everyday spending while helping brick-and-mortar merchants win profitable new customers. It is recruiting a Strategic Account Manager to build account plans for some of the biggest brands in the fuel and convenience store sector. The aim is to retain those partners and expand their use of the platform, and the role reports to the Senior Manager, Account Management.
The manager guides clients from onboarding into multi-year partnerships, teaches them how to get value from the product through customized decks and data, and identifies concerns before they become churn risks. Responsibilities include tracking satisfaction, retention and growth figures, finding opportunities such as added locations, new store launches and long-term contracts, and leading monthly reviews with merchant partners. The manager also converts raw account information into write-ups, customer stories and white papers, works with analytics, product, marketing and operations colleagues, and maintains relationships with senior executives at large companies.
Candidates need at least seven years of client-facing work, four of them in enterprise technology or retail fuel, along with a bachelor's degree. Public speaking ability, a history of beating targets, strong project management and the skill to convert analysis into persuasive narratives are expected. Familiarity with tools like Salesforce, Outreach or Gong is useful, and travel of up to 20 percent is required. Location is flexible, but people in the Washington D.C. metro, Austin, Chicago or New York City areas must come in on a hybrid schedule.
Responsibilities
- Build strategic account plans that retain and grow partnerships with fuel and convenience brands
- Take clients from onboarding into long-term account management
- Teach clients the platform using tailored decks and relevant data
- Track account health metrics including satisfaction, retention and growth
- Find and close expansion deals, such as new sites, store launches and long-term agreements
- Run monthly account reviews and turn data into performance write-ups and case studies
- Work alongside analytics, product, marketing and operations so clients get a steady experience
- Bring the customer's perspective into internal decisions
Requirements
- Seven or more years of client-facing experience, including four years in enterprise technology or retail fuel
- Bachelor's degree
- Confident public speaker for formal and casual audiences
- Record of exceeding goals
- Project management skills, including timelines and report interpretation
- Analytical ability to build persuasive talking points
Qualifications
- Hands-on use of sales technology such as Salesforce, Outreach or Gong
- Creative approach to working with internal and external stakeholders
- Willingness to travel up to 20 percent of the time
Core Skills
Benefits
- Health, dental and eye coverage that begins on the first day
- Stock incentive options
- 401(k)
- Family planning support and paid parental leave
- Fitness and wellness memberships
- Mental and emotional health programs
- Unlimited PTO, 10 federal holidays and a week-long winter break each year
- Lunch reimbursement for in-office staff and a learning stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job located?
Location is flexible. Those in Washington D.C., Austin, Chicago or New York City metro areas must come into the office on a hybrid schedule.
What is the salary?
The U.S. base range is USD 151,000 to 180,000, plus commissions, equity and benefits. Final pay depends on skills, experience, location and market conditions.
What experience is required?
At least seven years of client-facing work, with four years of enterprise technology or retail fuel experience and a bachelor's degree.
How much travel is involved?
The posting says the role may require travel of up to 20 percent.
Sample Interview Questions
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