Remote opportunity at
ConnecteamStrategic Customer Success Manager
Connecteam offers one application for running frontline workforces, spanning recruiting, shift planning, onboarding training, task management and daily communication. The firm reports more than 80,000 customers…
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About This Role
Connecteam offers one application for running frontline workforces, spanning recruiting, shift planning, onboarding training, task management and daily communication. The firm reports more than 80,000 customers and over $220 million in backing from investors such as Insight Partners, Stripes and Tiger Global. The product targets operators who manage crews, job sites and store floors. This is a full-time, fully remote Strategic Customer Success Manager post open to people based in…
Job Description
Connecteam offers one application for running frontline workforces, spanning recruiting, shift planning, onboarding training, task management and daily communication. The firm reports more than 80,000 customers and over $220 million in backing from investors such as Insight Partners, Stripes and Tiger Global. The product targets operators who manage crews, job sites and store floors.
This is a full-time, fully remote Strategic Customer Success Manager post open to people based in the United States who can handle several time zones. The manager would look after the largest enterprise and strategic clients in the US, build a success plan for each account, and advise executives, IT leaders and operations heads. Duties include growing adoption and proving value, spotting upsell paths alongside sales, reading usage data to flag trouble early, and acting as the escalation point for hard issues. The role also helps marketing turn customer wins into case studies. Some travel is expected for onsite visits, executive reviews and conferences.
Applicants should have at least three years across B2B SaaS customer success, account management or advisory roles, including management of enterprise accounts with annual contract value of $100,000 or more. The stated base range is $100,000 to $140,000. The company says it accepts applications from people working in nine listed states, among them Texas and Georgia. Background in HR technology, workforce software or international remote SaaS teams is an advantage.
Responsibilities
- Build success plans tied to each customer's core business goals
- Earn trust from C-level, IT and operations leaders to lift adoption and advocacy
- Advise on operational problems, best practices and getting more value from the platform
- Identify upsell and cross-sell chances and team up with sales to close them
- Mine usage analytics and feedback to surface risks, opportunities and product gaps
- Serve as the primary escalation contact and coordinate teams to resolve complex issues quickly
Requirements
- Three or more years in B2B SaaS across customer success, account management or advisory work
- Has handled enterprise or strategic accounts with contract value of $100K or more
- Can win over VPs and C-suite leaders
- Has grown revenue inside an existing customer base
- Skilled at guiding organizations through digital change and adoption programs
- Writes and speaks clearly, including when presenting to executives
Qualifications
- Experience in HR technology, workforce management or adjacent fields
- Previous work at a remote-first international software company
- Used to coordinating with teams in different time zones
Core Skills
Benefits
- Medical, dental and vision coverage
- Paid time off covering vacation, sick days and holidays
- 401(k) retirement plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. It is fully remote, though the candidate has to live in the United States.
What is the salary range?
The posting lists $100,000 to $140,000 per year.
Which states can apply?
The posting says applications are accepted from people working in nine listed states, among them Texas and Georgia.
Does the role involve travel?
Some travel may come up for customer site visits, executive reviews and industry events.
Sample Interview Questions
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