Opportunity at
SynthesiaStrategic Customer Success Manager - Italian Speaking
Synthesia seeks a Strategic Customer Success Manager to support its Italian-speaking market within enterprise accounts across Europe. Operating as a trusted advisor, this professional will guide…
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About This Role
Synthesia seeks a Strategic Customer Success Manager to support its Italian-speaking market within enterprise accounts across Europe. Operating as a trusted advisor, this professional will guide clients through onboarding, promote platform adoption, manage retention, and identify expansion opportunities. Synthesia is an AI video platform established in 2017, serving over 90 percent of the Fortune 100 with headquarters in London and a valuation of $4 billion following a $200 million Series…
Job Description
Synthesia seeks a Strategic Customer Success Manager to support its Italian-speaking market within enterprise accounts across Europe. Operating as a trusted advisor, this professional will guide clients through onboarding, promote platform adoption, manage retention, and identify expansion opportunities. Synthesia is an AI video platform established in 2017, serving over 90 percent of the Fortune 100 with headquarters in London and a valuation of $4 billion following a $200 million Series E funding round.
Reporting directly to the Director of Customer Success of Southern EMEA, the successful candidate will conduct business-level and technical discussions with stakeholders ranging from daily users to the C-suite. The role suits an energetic and driven individual looking to advance their career at a fast-growing technology organization, helping corporate clients realize return on investment using video technology.
Responsibilities
- Manage a portfolio of enterprise accounts across Europe focusing on the Italian-speaking market
- Partner with Sales to provide a unified onboarding experience for new clients
- Educate customers on video content creation using the Synthesia platform
- Engage with various levels of client organizations including C-level executives
- Coordinate and lead regular client check-ins focusing on client health and account opportunities
- Monitor accounts proactively to manage risk, ensure retention, and secure growth
- Demonstrate clear return on investment and product value to enterprise clients
- Perform light video editing tasks using the platform
Requirements
- Possoor customer-facing background in customer success management, client service, account management, technical account management, implementation, or a related field
- B2B SaaS experience
- Background in managing a book of business and associated performance metrics
- Demonstrated history of handling risk, forecasting, and finding growth paths
- Experience building advisor relationships and driving product value
- Ability to onboard new clients and cultivate foundational relationships
- Fluency in both Italian and English
- Reside in Europe
Qualifications
- Prior work experience at a fast-growing technology firm
- Familiarity with artificial intelligence or video applications
Core Skills
Benefits
- Competitive salary
- Equity
- Additional benefits reflecting individual skills, experience, and role scope
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the language requirements for this position?
Candidates must be fluent in both Italian and English.
Where is the position located?
The role requires candidates to be based in Europe, and the source notes that the position can sit remote.
Who does this role report to?
The Strategic Customer Success Manager reports to the Director of Customer Success of Southern EMEA.
What compensation is provided?
The company offers a competitive salary, equity, and benefits, with exact offers reflecting individual experience, skills, and scope.
Sample Interview Questions
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