Remote opportunity at
Project Kitty HawkStudent Success Coach
Project Kitty Hawk works with the University of North Carolina System to design flexible degrees and credentials for adult learners that lead into in-demand careers. The…
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About This Role
Project Kitty Hawk works with the University of North Carolina System to design flexible degrees and credentials for adult learners that lead into in-demand careers. The company is hiring a full-time, remote Student Success Coach who will guide adult learners through advising and coaching in an online college setting. The coach offers individual academic advice, including course selection, degree planning and clarifying graduation requirements. Working one-on-one, the coach helps students…
Job Description
Project Kitty Hawk works with the University of North Carolina System to design flexible degrees and credentials for adult learners that lead into in-demand careers. The company is hiring a full-time, remote Student Success Coach who will guide adult learners through advising and coaching in an online college setting.
The coach offers individual academic advice, including course selection, degree planning and clarifying graduation requirements. Working one-on-one, the coach helps students articulate educational and career aims, builds a path to reach them, and tracks progress. The coach also advises on study habits, time management and organization. Because adult learners often balance jobs, family and money pressures, the coach tailors solutions and refers students to outside support when needed.
Additional work includes showing students how to use libraries, tutoring and wellness services, encouraging exploration of careers, spotting students at risk of leaving and designing intervention plans, and reaching out to bring learners back. The coach analyzes data to improve outcomes and takes part in internal and partner institution meetings. Confidentiality is essential; when restricted records are involved, the coach must observe security rules, report incidents, and keep institutional data correct and current.
Applicants should hold a bachelor's in education, counseling, psychology or a comparable area and at least two years of academic advising or student support with adult learners in an online setting. Experience coaching individuals in an educational or supportive context is required, along with awareness of the needs of adult students and hands-on use of CRM, LMS and SIS platforms. Familiarity with FERPA and sound discretion are necessary. A master's degree and coaching certification are welcome. The organization offers full medical, dental and vision coverage, a 401(k) with matching, generous time off including paid volunteer hours, the possibility of a bonus and flexibility on working location. Pay is described as competitive, though no figure is listed.
Responsibilities
- Give personalized academic advising on course choices and degree plans
- Help adult students define education and career goals and track their progress
- Recommend methods for study habits, time management and organization
- Respond to challenges such as work-life balance and money concerns with tailored help and referrals
- Guide students toward libraries, tutoring and wellness resources
- Identify students at risk, build intervention plans and conduct outreach
- Use data to support students and improve completion rates
- Protect the confidentiality of student records and follow security procedures
Requirements
- Bachelor's in education, counseling, psychology or a closely related area
- At least two years of advising or student support with adult learners in online higher education
- Experience coaching individuals in educational or supportive settings
- Understanding of adult learner needs
- Experience with CRM, LMS and SIS platforms
- Familiarity with academic rules and procedures
- Knowledge of FERPA
- Strong interpersonal, communication and time-management skills
Qualifications
- Graduate degree in a neighboring field (preferred)
- Coaching credential, such as academic or success coaching (preferred)
Core Skills
Benefits
- Full medical, dental and vision coverage
- 401(k) with company match
- Generous time off with paid volunteer time
- Possible performance bonus
- Flexibility to work remotely
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes. The listing is marked remote, and the company offers remote working flexibility.
What degree is required?
A bachelor's in education, counseling, psychology or a related field is required; a master's is preferred.
What is the salary?
The posting describes salaries as competitive and mentions a potential performance bonus, but it does not state a figure.
What benefits are offered?
The posting lists full medical, dental and vision coverage, a 401(k) with a match, and generous time off with paid volunteer time.
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