Remote opportunity at
Get My CourseStudent Support Officer (Reports Analyst)
Get My Course seeks a Student Support Officer (Reports Analyst) to operate remotely in a full-time capacity. This remote role centers on facilitating student success and…
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About This Role
Get My Course seeks a Student Support Officer (Reports Analyst) to operate remotely in a full-time capacity. This remote role centers on facilitating student success and satisfaction for online course participants from initial enrollment until completion. The selected individual will act as the main contact point for learners, offering guidance, managing onboarding, and resolving various issues. The position involves tracking student progression, analyzing feedback, preparing periodic reports for senior leadership,…
Job Description
Get My Course seeks a Student Support Officer (Reports Analyst) to operate remotely in a full-time capacity. This remote role centers on facilitating student success and satisfaction for online course participants from initial enrollment until completion. The selected individual will act as the main contact point for learners, offering guidance, managing onboarding, and resolving various issues.
The position involves tracking student progression, analyzing feedback, preparing periodic reports for senior leadership, and collaborating with faculty and technical staff. Candidates must demonstrate flexibility to support learners across different time zones, which may include working evenings or weekends.
Responsibilities
- Act as the primary point of contact for online learners via email, chat, and other channels
- Help prospective students through the enrollment process and onboard new learners to the course environment
- Resolve academic, technical, and administrative concerns raised by students
- Collaborate with faculty and technical support to troubleshoot complex matters
- Track student progress and conduct proactive outreach to maintain engagement and retention
- Collect and analyze student feedback to share with the Course Development Team
- Keep accurate records of interactions in the student support database and compile reports on progress and satisfaction for senior management
Requirements
- Possess previous experience in student support or customer service, preferably in online education
- Demonstrate strong verbal and written communication abilities
- Exhibit problem-solving skills with the capacity to work independently
- Maintain organizational skills to handle multiple tasks at once
- Show proficiency with online learning platforms, CRM systems, and student management tools
- Maintain schedule flexibility to support different time zones, including occasional evenings and weekends
Qualifications
- Prior experience working in the e-learning or higher education industry
- Familiarity with student engagement tools and retention strategies
- Background in data analysis and reporting
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role.
What are the working hours for this role?
The position requires schedule flexibility to accommodate students in various time zones, which includes occasional work during evenings or weekends.
What salary and benefits are offered?
The posting does not specify the salary or benefits for this role.
Sample Interview Questions
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