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SGSSupervisor - Customer MDM
This full-time on-site supervisory role at SGS in the Philippines leads the customer master data team and is the main escalation point for customer master data…
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About This Role
This full-time on-site supervisory role at SGS in the Philippines leads the customer master data team and is the main escalation point for customer master data issues. The supervisor manages SLAs, approves requests to create, change or block customer records, and drives data governance and internal controls. The role also coaches specialists and coordinates with Global MDM and finance teams.
Job Description
This full-time on-site supervisory role at SGS in the Philippines leads the customer master data team and is the main escalation point for customer master data issues. The supervisor manages SLAs, approves requests to create, change or block customer records, and drives data governance and internal controls. The role also coaches specialists and coordinates with Global MDM and finance teams.
Responsibilities
- Lead customer master data operations to meet SLAs and KPIs, and approve create, modify, block and deactivate requests.
- Run data quality reviews, duplicate prevention and cleansing activities.
- Ensure controls, segregation of duties and audit trails are maintained.
- Lead process improvements, SOPs and training, and coach and develop team members.
Requirements
- A bachelor's degree in finance, accounting, business administration, information management or a related field.
- At least seven years of experience in master data management, customer master data, OTC, shared services or finance operations.
- At least four years of people leadership or supervisory experience.
Qualifications
- Experience in a global shared services environment is preferred.
- Experience with ERP platforms such as Oracle or an equivalent.
- Strong stakeholder management and reporting skills.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting lists the role as on-site in the Philippines.
What experience is required?
At least seven years in master data management or related finance operations, including at least four years of people leadership, is required.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
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