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Remote opportunity at
Imagine PediatricsSupervisor, Patient Engagement
Imagine Pediatrics is a technology-enabled, pediatrician-led medical group that reimagines care for children with special health care needs by delivering 24/7 virtual-first and in-home medical, behavioral,…
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About This Role
Imagine Pediatrics is a technology-enabled, pediatrician-led medical group that reimagines care for children with special health care needs by delivering 24/7 virtual-first and in-home medical, behavioral, and social care. The organization is currently seeking a remote Supervisor, Patient Engagement to lead and guide a team of Patient Engagement Associates I & II. This professional will oversee the full member journey, spanning initial outreach, enrollment, ongoing engagement, and long-term participation in…
Job Description
Imagine Pediatrics is a technology-enabled, pediatrician-led medical group that reimagines care for children with special health care needs by delivering 24/7 virtual-first and in-home medical, behavioral, and social care. The organization is currently seeking a remote Supervisor, Patient Engagement to lead and guide a team of Patient Engagement Associates I & II. This professional will oversee the full member journey, spanning initial outreach, enrollment, ongoing engagement, and long-term participation in company programs. The role entails direct supervision including one-on-one sessions, performance management, attendance tracking, continuous training, and serving as an escalation point for caregiver support. The position allows for remote work with occasional travel of up to 20 percent, and candidates are preferred to reside in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, or New Jersey.
This role suits individuals with management experience in call centers, healthcare operations, or customer success who are passionate about pediatric healthcare. The supervisor will partner closely with clinical, operations, market, and population health teams to ensure a coordinated experience while driving performance metrics and operational efficiency.
Responsibilities
- Lead and mentor Patient Engagement Associates handling enrollment and longitudinal caregiver engagement
- Conduct regular one-on-one meetings to set goals, offer feedback, and support professional growth
- Monitor team performance against outreach, enrollment, caregiver engagement, and experience metrics
- Oversee administrative duties including timesheet accuracy, scheduling changes, and time-off requests
- Act as the primary escalation point for team member, workflow, and caregiver concerns
- Analyze performance data to identify trends and present findings to leadership
- Collaborate across clinical, operations, market, and population health teams for a seamless member experience
- Assist with outreach, enrollment, and engagement activities when necessary
Requirements
- 3 to 5 plus years of management or leadership experience in customer success, healthcare operations, a call center, or a related environment
- Prior background in coaching, mentoring, and developing team members
- Proficiency in Microsoft Office applications and Talkdesk or similar telephony platforms
- Strong critical thinking, problem-solving, decision-making, and organizational skills
- Solid knowledge of compliance requirements and customer service standards
Qualifications
- Bachelor degree in Business Management or a related field
- Previous experience leading teams focused on enrollment, patient outreach, care coordination, customer engagement, or relationship management
- Healthcare call center experience
- Bilingual Spanish fluency
Core Skills
Benefits
- Base salary range of 65,000 to 80,000 USD per year plus annual bonus incentives
- Eligibility to participate in an employee equity purchase program
- Competitive medical, dental, and vision insurance
- Healthcare and Dependent Care FSA alongside a company-funded HSA
- 401(k) plan with a 4 percent match, 100 percent vested from day one
- Employer-paid short and long-term disability
- Life insurance coverage at 1x annual salary
- 20 days of paid time off plus 10 company holidays and 2 floating holidays
- Paid new parent leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is remote with occasional travel of up to 20 percent. Preferred candidates are based in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, or New Jersey.
What is the salary range for this role?
The base salary range is 65,000 to 80,000 USD per year, with eligibility for an annual bonus incentive and an employee equity purchase program.
What qualifications are preferred for applicants?
A bachelor degree in Business Management or a related field is preferred, along with healthcare call center experience and bilingual Spanish fluency.
Sample Interview Questions
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