Remote opportunity at
CircleCISupport Engineer
CircleCI is hiring a remote Support Engineer to join its Customer Engineering and Success division. As the operator of a prominent continuous integration and delivery platform,…
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About This Role
CircleCI is hiring a remote Support Engineer to join its Customer Engineering and Success division. As the operator of a prominent continuous integration and delivery platform, the organization connects code from concept to completion for businesses worldwide, handling millions of jobs daily. In this role, you will assist users in resolving technical challenges, build and manage AI-powered support agents, and share insights with the engineering and product departments to enhance…
Job Description
CircleCI is hiring a remote Support Engineer to join its Customer Engineering and Success division. As the operator of a prominent continuous integration and delivery platform, the organization connects code from concept to completion for businesses worldwide, handling millions of jobs daily. In this role, you will assist users in resolving technical challenges, build and manage AI-powered support agents, and share insights with the engineering and product departments to enhance the platform.
This position is well-suited for professionals with a strong background in software engineering or technical product support who have hands-on experience working with distributed cloud environments, containerization tools, and automated testing pipelines. Team members collaborate across multiple global time zones.
The annual salary for this UK-based remote position ranges between GBP 62,000 and GBP 77,250. CircleCI is an equal opportunity employer committed to providing reasonable accommodations upon request for candidates with disabilities.
Responsibilities
- Develop, test, and maintain AI support agents, including their underlying workflows, instructions, and reference knowledge
- Investigate and troubleshoot complex user problems utilizing system logs, code utilities, and monitoring data
- Create and maintain documentation and help articles for both automated agents and users
- Track and report software bugs, and deliver timely updates to users during active incidents
- Share actionable user feedback with the product and engineering teams while meeting established case response metrics
- Participate in an on-call rotation
Requirements
- Minimum of two years of professional experience in software engineering or technical product support
- Practical experience writing instructions for AI tools, building or testing AI workflows, and taking accountability for the outcomes
- Experience investigating and tracing issues in cloud or distributed systems through log analysis
- Practical background using Docker, Kubernetes, and cluster diagnostic tools like kubectl
- Experience troubleshooting on-premises or self-hosted software installations using Helm and support bundles
- Practical experience with deployment, test, and build automation, including setting up CI/CD pipelines and writing automated tests
- Familiarity with Git, the Linux command line, scripting for problem reproduction, and iOS application testing and code signing
- Knowledge of networking, security fundamentals, SSO, OAuth, identity providers, and access controls
- Strong communication skills with the ability to explain technical concepts clearly to diverse audiences
- Experience collaborating across time zones with structured handoffs
Qualifications
- Experience with infrastructure-as-code tools such as Terraform
- Familiarity with tracing and monitoring solutions
- Background working with Azure, Google Cloud, AWS, and OIDC trust policies
- Experience supporting self-hosted build runners or Windows, macOS, and Arm build environments
- Background in security response activities such as abuse reports, certificate troubleshooting, or CVE triage
Core Skills
Benefits
- Base pay range of GBP 62,000 to GBP 77,250 per year
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the role is remote and part of a global workforce.
What is the salary range for this job?
The base pay range for candidates in the United Kingdom is GBP 62,000 to GBP 77,250 per year.
What kind of experience is required for this role?
Applicants must have at least two years of experience in software engineering or technical product support, along with practical background in AI tools, cloud systems, Docker, Kubernetes, and CI/CD pipelines.
Does CircleCI use AI in the hiring process?
Yes, CircleCI may use AI to draft job posts and outreach messages, review application materials to generate fit scores and summaries, and record or summarize interviews with prior notice and an opt-out option. However, all hiring decisions are made by humans.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.