Remote opportunity at
ExaSupport Engineer, PAYGO
Exa is seeking a Support Engineer, PAYGO to handle inbound requests from the thousands of developers and companies utilizing its pay-as-you-go platform. Exa operates as a…
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About This Role
Exa is seeking a Support Engineer, PAYGO to handle inbound requests from the thousands of developers and companies utilizing its pay-as-you-go platform. Exa operates as a search engine for the AI era and has raised a USD 250 million Series C funding round. This remote position offers the opportunity to learn the company's systems end-to-end, work with AI support tools, and collaborate closely with product and engineering teams. In this…
Job Description
Exa is seeking a Support Engineer, PAYGO to handle inbound requests from the thousands of developers and companies utilizing its pay-as-you-go platform. Exa operates as a search engine for the AI era and has raised a USD 250 million Series C funding round. This remote position offers the opportunity to learn the company's systems end-to-end, work with AI support tools, and collaborate closely with product and engineering teams.
In this role, the successful candidate will manage high volumes of support tickets, debug API issues directly with users, triage urgent problems, and identify high-potential accounts for the sales team. The position suits individuals who can write clearly and concisely, learn rapidly under high volume, and maintain strong judgment regarding escalations. Early-career candidates are welcome to apply, and visa sponsorship is available for international applicants.
Responsibilities
- Manage the pay-as-you-go support queue by resolving inquiries that the initial AI system cannot handle
- Partner with users to troubleshoot API issues, review their code, and supply functional code corrections
- Prioritize production problems and dissatisfied users above other tasks
- Pass technical bugs to engineering, product gaps to product teams, and unresolved items to the support leader
- Identify pay-as-you-go accounts showing potential for enterprise status and notify the sales team
- Update documentation, help centers, and agent workflows to reduce recurring human support needs
- Analyze ticket trends and convert findings into actionable product feedback
Requirements
- Ability to read unfamiliar code, invoke APIs, and troubleshoot failing requests
- Capacity to write brief, clear instructions that allow customers to act without follow-up questions
- Skill in learning quickly and maintaining high work quality during periods of heavy volume
- Sound judgment to determine whether to resolve an issue independently or escalate it
- Readiness to operate in an AI-first environment utilizing AI tools and agents daily
Qualifications
- Previous experience in support, developer relations, or customer-facing technical roles within developer-tools, API, or AI companies
- Experience developing side projects involving LLMs, RAG, or agents
- Desire to advance into Forward Deployed Engineer or Solutions Architect positions over time
- Interest in organizing global knowledge for machine accessibility
Core Skills
Benefits
- Premium healthcare benefits including medical, dental, and vision
- Fertility benefits
- Monthly wellness stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role based in the United States, and international candidate sponsorship is available.
What kind of experience is required for this role?
Candidates must have programming experience allowing them to read unfamiliar code, call APIs, and debug failing requests. Early-career candidates are welcome to apply.
What benefits are provided?
Exa offers premium healthcare benefits covering medical, dental, and vision, along with fertility benefits and a monthly wellness stipend.
How can I apply for this job?
You can apply through the application link provided in the original job posting source.
Sample Interview Questions
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