Remote opportunity at
GitLabSupport Engineer, U.S. Government Support
GitLab is seeking a remote Support Engineer to join its U.S. Government Support Engineering team. GitLab operates an intelligent orchestration platform for DevSecOps, trusted by more…
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About This Role
GitLab is seeking a remote Support Engineer to join its U.S. Government Support Engineering team. GitLab operates an intelligent orchestration platform for DevSecOps, trusted by more than 50 million registered users to accelerate software delivery and security. In this overnight shift position—working from 12:00am to 7:00am EST—you will help public sector organizations, the Department of War, and Intelligence Community entities run GitLab within highly secure, air-gapped, and classified or semi-classified…
Job Description
GitLab is seeking a remote Support Engineer to join its U.S. Government Support Engineering team. GitLab operates an intelligent orchestration platform for DevSecOps, trusted by more than 50 million registered users to accelerate software delivery and security. In this overnight shift position—working from 12:00am to 7:00am EST—you will help public sector organizations, the Department of War, and Intelligence Community entities run GitLab within highly secure, air-gapped, and classified or semi-classified environments.
This role suits technical professionals who want to combine customer support with deep systems engineering. You will investigate complex issues using Linux command-line tools, analyze application performance, and partner with product and development teams to resolve edge-case defects. Day-to-day duties involve diagnosing configuration problems under strict compliance constraints, updating technical documentation, building internal troubleshooting utilities, and participating in on-call rotations. GitLab encourages all team members to incorporate AI into daily workflows as a productivity multiplier.
Candidates must reside in the United States and hold U.S. citizenship to meet government security mandates. GitLab provides a remote work environment built on trust, autonomy, and collaboration across time zones. Full-time employees have access to flexible paid time off, equity compensation, parental leave, team member resource groups, and a growth and development fund.
Responsibilities
- Collaborate with public sector clients and U.S. government agencies to troubleshoot difficult issues in strict compliance environments
- Conduct deep technical investigations using Linux command-line tools and internal system data
- Trace system problems across infrastructure, application layers, and code paths to determine root causes
- Partner with product, development, and infrastructure teams to formulate permanent fixes and mitigations
- Write and revise reusable documentation based on customer interactions to enhance self-service resources
- Join regular pairing sessions and act as a stable counterpart for cross-functional groups
- Build and improve internal support utilities and automation workflows
- Take part in weekday and weekend on-call rotations to deliver emergency support for restricted deployments
- Assist with hiring by reviewing job applications, evaluating assessments, and participating in interviews
Requirements
- Must be a United States citizen due to government security policies
- Experience managing customer support cases through triage, reproduction, escalation, and resolution
- Strong knowledge of Linux systems administration for troubleshooting complex configurations
- Familiarity with AI and LLM-powered developer tooling and gateway architectures in self-managed settings
- Proficiency with scripting languages like Ruby or Bash
- Experience working inside model-view-controller frameworks such as Ruby on Rails
- Practical background using Git and continuous integration and delivery pipelines
- Understanding of DevOps methods and container orchestration tools like Kubernetes and OpenShift
- Familiarity with information security standards and controls like SELinux and DISA STIG
Core Skills
Benefits
- Flexible paid time off
- Team member resource groups
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote, though applicants must be located in the United States.
What are the working hours for this role?
This is an overnight shift role with working hours from 12:00am to 7:00am EST.
Are there specific citizenship requirements?
Yes, due to government security mandates, applicants must be United States citizens by law, birth, or naturalization.
What is the salary range for this job?
The base salary range for U.S. residents is $95,200 to $160,800 USD, determined by factors like experience, location, and education.
How do I apply if I do not meet every single requirement?
GitLab encourages interested candidates to apply even if they do not meet every listed qualification so recruiters can assess their applications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.