Remote opportunity at
HummingbirdSupport Specialist
Hummingbird seeks a Support Specialist to join its remote-first, fully distributed team. Founded in 2017, the company builds AI-powered compliance tools and SaaS platforms that assist…
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About This Role
Hummingbird seeks a Support Specialist to join its remote-first, fully distributed team. Founded in 2017, the company builds AI-powered compliance tools and SaaS platforms that assist major financial institutions and innovative technology companies in orchestrating programs to combat financial crime. In this position, the professional will serve on the front lines, helping users navigate the software, addressing regulatory compliance filing requirements, and troubleshooting API integration concerns. This role suits individuals…
Job Description
Hummingbird seeks a Support Specialist to join its remote-first, fully distributed team. Founded in 2017, the company builds AI-powered compliance tools and SaaS platforms that assist major financial institutions and innovative technology companies in orchestrating programs to combat financial crime. In this position, the professional will serve on the front lines, helping users navigate the software, addressing regulatory compliance filing requirements, and troubleshooting API integration concerns.
This role suits individuals who enjoy solving complex challenges, possess strong technical troubleshooting abilities, and want to contribute to meaningful work that protects businesses and communities. Team members collaborate cross-functionally with engineering, product, and customer success groups while leveraging technology like artificial intelligence to drive efficiency. The organization values diverse opinions, challenges assumptions, and sets a high bar while supporting colleagues in their professional growth.
The position requires working East Coast hours to support international users. Candidates who do not meet every single listed criterion are still encouraged to apply, as the company recognizes that valuable experience can take many forms. Employment features competitive pay including cash and equity, flexible working hours, health, vision, and dental benefits, alongside a 401k plan.
Responsibilities
- Manage technical and functional inquiries ranging from general product navigation to API integration and troubleshooting
- Own communication with users, delivering prompt status updates while coordinating with technical support engineers and engineering teams
- Manage tickets through creation, escalation, and resolution to maintain a seamless customer experience
- Leverage artificial intelligence technology to improve support process efficiency
- Assist users with regulatory compliance filing requirements
Requirements
- Possess strong technical troubleshooting abilities for diagnosing, reproducing, and escalating software bugs
- Demonstrate a problem-solving mentality to take ownership of customer issues from beginning to end
- Adapt and learn rapidly within an environment featuring evolving tools, technologies, and workflows
- Communicate collaboratively across cross-functional departments including engineering, product, and customer success
- Work East Coast hours to accommodate international users
- Reside in the United States
Qualifications
- Experience working with APIs and SQL
- Familiarity with coding languages
- Knowledge of Workato or other iPaaS solutions
Core Skills
Benefits
- Competitive compensation package consisting of cash and equity
- Remote-first work environment with flexible working hours
- Health, vision, and dental benefits
- 401k retirement plan
Frequently Asked Questions
Is this position remote?
Yes, Hummingbird operates as a remote-first, fully distributed company, though applicants must be based in the United States.
What working hours are required for this role?
The Support Specialist is required to work East Coast hours in order to support international customers.
What compensation and benefits are offered?
The role includes competitive compensation with both cash and equity, health, vision, and dental benefits, a 401k plan, and flexible working hours.
Does the posting specify the exact salary range?
No, the salary is not stated in the job posting.
Sample Interview Questions
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