Remote opportunity at
DonorboxSupport Trainer
Donorbox is hiring a full-time Support Trainer to work fully remotely from the United States. The company sells software that nonprofits use to raise money and…
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About This Role
Donorbox is hiring a full-time Support Trainer to work fully remotely from the United States. The company sells software that nonprofits use to raise money and manage donors. The trainer reports to the Training and Enablement Manager and adds training capacity to Customer Support and Operations, freeing the manager for advanced enablement and product launches. The trainer runs recurring live sessions that bring new hires up to speed on product…
Job Description
Donorbox is hiring a full-time Support Trainer to work fully remotely from the United States. The company sells software that nonprofits use to raise money and manage donors. The trainer reports to the Training and Enablement Manager and adds training capacity to Customer Support and Operations, freeing the manager for advanced enablement and product launches.
The trainer runs recurring live sessions that bring new hires up to speed on product features, workflows and internal tools, and works to ensure each new hire is operationally ready. The trainer also supports learners so that pass rates on certification and learning management system courses stay at 95 percent or higher. Other tasks include leading internal training, product demos and feature walkthroughs, helping with enterprise client training and multi-seat onboarding, and supporting customer webinars.
On the content side, the trainer helps build and upkeep learning modules, course materials and knowledge checks, works with Product Marketing so that training reflects official messaging, creates assessments that verify staff can demonstrate new features before release, and helps write and maintain knowledge base articles and Confluence pages.
The posting asks for two-plus years in SaaS support, onboarding, success or L&D roles. Strong speaking and webinar skills are required, along with familiarity with CRM systems, learning platforms such as TalentLMS, and ticketing tools such as Zendesk.
The annual salary is 60,000 to 70,000 USD. The benefits package provides 21 days off with a birthday day included, eight designated or floating holidays, two paid volunteer days, five or more sick days depending on state, health, dental, vision and life cover through TriNet, a 401(k) with up to 4 percent match, up to $1,500 reimbursement for home office and professional development spending, and eligibility for stock options. Hiring has six stages.
Responsibilities
- Run recurring live onboarding sessions for new hires on features, workflows and tooling
- Keep certification and LMS pass rates at 95 percent or higher
- Lead internal training, product demos and feature walkthroughs
- Support enterprise client training, multi-seat onboarding and customer webinars
- Build and maintain LMS modules, course materials and quizzes
- Write and update knowledge base articles and training resources ahead of rollouts
Requirements
- Two-plus years in SaaS support, onboarding, success or L&D roles
- Strong public speaking and webinar presenting
- Familiar with CRM systems, LMS platforms such as TalentLMS, and ticketing software such as Zendesk
- Able to connect Support, Product and Product Marketing
- High attention to detail while juggling several schedules
Qualifications
- Experience creating assessments for sales and support staff
- Knowledge base authoring and launch preparation experience
Core Skills
Benefits
- 21 days of time off including birthday, eight designated or floating holidays, two paid volunteer days
- Five or more sick days, depending on state
- Health, dental, vision and life coverage via TriNet
- 401(k) through Empower with up to 4 percent employer match
- Up to $1.5k reimbursement for home office and professional development
- Eligibility for stock options and a wellness program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Support Trainer role remote?
Yes. The role is fully remote and based in the United States.
What is the salary?
The posting lists an annual salary of 60,000 to 70,000 USD.
Who does the role report to?
The Support Trainer reports to the Training and Enablement Manager.
What is the hiring process?
The posting lists six stages: an application with questions, a prescreen call with recruiters, an interview with the hiring manager, an assignment, a panel or final interview, and background and reference checks.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.