Remote opportunity at
InMarketSVP, Client Success
InMarket, a consumer intelligence and real-time activation provider founded in 2010, is hiring a Senior Vice President, Client Success to direct its post-sale operations. This position…
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About This Role
InMarket, a consumer intelligence and real-time activation provider founded in 2010, is hiring a Senior Vice President, Client Success to direct its post-sale operations. This position bears total accountability for the post-contract client journey spanning Audiences, Measurement, and Activation. The person selected will unify account management and client operations departments, establish scalable delivery and support frameworks, deploy practical AI solutions for routine workflows, and drive net revenue retention and expansion…
Job Description
InMarket, a consumer intelligence and real-time activation provider founded in 2010, is hiring a Senior Vice President, Client Success to direct its post-sale operations. This position bears total accountability for the post-contract client journey spanning Audiences, Measurement, and Activation. The person selected will unify account management and client operations departments, establish scalable delivery and support frameworks, deploy practical AI solutions for routine workflows, and drive net revenue retention and expansion objectives. This opportunity suits an experienced leader who has successfully scaled client-facing organizations through structural transitions without damaging key accounts.
The role requires establishing performance metrics, managing delivery margins, overseeing onboarding and billing reconciliation, and acting as an escalation point for major accounts. The incoming leader will collaborate with executive leadership, product teams, and general managers to integrate multiple product lines into a single, cohesive client experience while cultivating internal talent and defining the operational rhythm of the department.
Responsibilities
- Manage the post-sale client lifecycle covering onboarding, campaign delivery, quality assurance, implementation, and billing reconciliation
- Define and track key performance indicators including on-time delivery, client health scores, net promoter scores, net dollar retention, and cost-to-serve
- Drive tooling, workflow automation, and practical AI adoption for tasks like reporting, quality assurance, account research, and campaign troubleshooting
- Hold direct responsibility for expansion, renewal targets, and net revenue retention across the entire client base
- Maintain executive relationships with major, complex accounts and serve as a trusted escalation path
- Unify the account management and client operations departments into a single team with shared operating rhythms
- Partner with sales, product, technology, and general managers to align commercial strategy, pricing, and product roadmaps with client feedback
Requirements
- Bring approximately 8 to 12 years of experience in customer success, account management, or client-facing operations
- Possess a minimum of 3 years of experience leading teams, including at least one layer of managers
- Demonstrate deep expertise in either operations or account management at scale, alongside working familiarity with the other
- Show proven revenue accountability with direct influence over retention, renewals, or expansion targets
- Provide evidence of applied AI use in transforming client-facing team workflows
- Display strong operational rigor with the ability to build forecasts, design workflows, and enforce service levels
Qualifications
- Experience managing a team responsible for $25 million or more in annual revenue
- Background in adtech, martech, data, measurement, retail media, or agency-facing software-as-a-service environments
- Familiarity serving brands and agencies simultaneously in a multi-product setting
- Prior involvement in a company undergoing significant stage changes such as rapid growth, acquisition, or professionalization
Core Skills
Benefits
- Competitive salary
- Stock options
- Flexible vacation
- Medical, dental, and Flexible Spending Account coverage
- Company-matched 401(k)
- Unlimited PTO within reason
- Agile Development Program for continuous learning and professional development
- Paid paternity and maternity leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The position is listed as remote within the United States.
What is the salary range for the SVP, Client Success position?
For candidates located in California, Colorado, New York City, Illinois, Minnesota, New Jersey, Vermont, and Massachusetts, the targeted base salary range is $189,156 to $222,694 per year, with total rewards also potentially including equity, bonuses, and benefits.
What kind of background is preferred for applicants?
Preferred backgrounds include adtech, martech, data, measurement, retail media, or agency-facing SaaS, ideally with experience managing teams responsible for $25 million or more in annual revenue.
How many years of experience are required?
The posting specifies roughly 8 to 12 years of experience in client-facing operations, account management, or customer success, with at least 3 years spent leading teams.
Sample Interview Questions
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