Remote opportunity at
RecareTeam Lead Enterprise Customer Success (Hospital) (m/w/d)
Recare is a prominent German health tech enterprise seeking a Team Lead Enterprise Customer Success (Hospital) to help drive its transition from a standard software platform…
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About This Role
Recare is a prominent German health tech enterprise seeking a Team Lead Enterprise Customer Success (Hospital) to help drive its transition from a standard software platform into an artificial intelligence-driven process and automation system for hospitals. The organization connects a large portion of German hospitals with numerous rehabilitation clinics and care providers. In this position, the successful candidate will establish, lead, and develop a dedicated enterprise success team focused on…
Job Description
Recare is a prominent German health tech enterprise seeking a Team Lead Enterprise Customer Success (Hospital) to help drive its transition from a standard software platform into an artificial intelligence-driven process and automation system for hospitals. The organization connects a large portion of German hospitals with numerous rehabilitation clinics and care providers. In this position, the successful candidate will establish, lead, and develop a dedicated enterprise success team focused on strategic accounts, university hospitals, and major clinic groups.
This role offers the opportunity to shape a newly formed department with full ownership over net retention rate, customer adoption, renewals, and cross-selling initiatives. The appointed team leader will manage several direct reports and oversee an extensive portfolio of accounts representing substantial bed capacities and clinical networks. Responsibilities include building scalable workflows, managing high-touch client relationships at the executive level, and coordinating across cross-functional departments such as sales, product, engineering, and implementation.
Responsibilities
- Establish, manage, and scale the enterprise hospital success team including hiring, coaching, and performance management
- Oversee an enterprise account portfolio consisting of university hospitals and top clinic groups
- Drive commercial performance for existing business through renewals and cross-selling opportunities alongside the sales department
- Develop scalable processes, playbooks, and workflows covering quarterly business reviews, executive engagement, and escalation handling
- Collaborate cross-functionally with sales, launch, support, product, and engineering teams to feed client feedback into product roadmaps
- Translate emerging artificial intelligence offerings into concrete value propositions and adoption strategies for clients
Requirements
- Bring over five years of leadership and team management experience, particularly in establishing or restructuring customer success or account teams
- Demonstrate proven background in enterprise customer success management with accountability for renewals, upsells, and cross-sells within complex B2B environments
- Possess familiarity with the hospital market, including clinical structures, decision-making paths, and hospital information system landscapes
- Maintain an artificial intelligence-native approach with familiarity using artificial intelligence tools and understanding technology-driven product dynamics
- Communicate proficiently at the executive level in both German at a C1 or C2 level and English
Core Skills
Benefits
- Flexible working arrangements including remote-friendly options, access to the Berlin office, and workation choices
- Access to a modern technology stack, a professional development budget, and clear career progression pathways
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the employer notes that the role is remote-friendly, with options to work from the Berlin office or utilize workation arrangements.
What is the scope of the customer portfolio for this role?
The role encompasses a portfolio of over 230 accounts with approximately 96,000 beds, including 27 university clinics and multiple large clinic chains.
What language proficiency is required?
Candidates must be able to communicate fluently at the executive level in German at a C1 or C2 proficiency level and in English.
What is the salary for this position?
The source posting does not specify the salary for this role.
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