Opportunity at
SutherlandTeam Manager | Telco
Sutherland is hiring a Team Manager for a tech or telco customer service line, on-site in the Philippines. The manager drives results on performance, telephony, utilization…
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About This Role
Sutherland is hiring a Team Manager for a tech or telco customer service line, on-site in the Philippines. The manager drives results on performance, telephony, utilization and attendance metrics, develops and trains team members, and keeps leaders informed with accurate reports.
Job Description
Sutherland is hiring a Team Manager for a tech or telco customer service line, on-site in the Philippines. The manager drives results on performance, telephony, utilization and attendance metrics, develops and trains team members, and keeps leaders informed with accurate reports.
Responsibilities
- Drive results on performance, telephony and productivity metrics
- Track attendance, manage queues and handle corrective delivery
- Develop, train and manage team members
- Prepare reports and analysis for leadership
Requirements
- Experience managing a team of 18 to 20 associates
- Experience in a tech or telco environment on a customer service line
- Demonstrated leadership in making improvements and resolving issues
Qualifications
- A bachelor's or associate degree is preferred but not required
- Knowledge of metrics, thresholds, targets and process owners
- Ability to manage multiple schedules, meetings and initiatives
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in the Philippines.
What team size is expected?
The posting asks for experience managing a team of 18 to 20 associates.
Is a degree required?
A bachelor's or associate degree is preferred, but the posting says it is not required.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
