Remote opportunity at
Axon SpainTechnical Account Manager
Axon Spain seeks a Technical Account Manager to serve as the primary liaison for key clients, building strategic partnerships and assisting users in achieving operational goals…
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About This Role
Axon Spain seeks a Technical Account Manager to serve as the primary liaison for key clients, building strategic partnerships and assisting users in achieving operational goals with company offerings. In this remote position based in Germany, the professional will manage client relationships throughout the contract lifecycle, offer technical assistance up to tier-2 level, and coordinate with cross-functional departments to shape product improvements. Travel requirements reach up to 50 percent across…
Job Description
Axon Spain seeks a Technical Account Manager to serve as the primary liaison for key clients, building strategic partnerships and assisting users in achieving operational goals with company offerings. In this remote position based in Germany, the professional will manage client relationships throughout the contract lifecycle, offer technical assistance up to tier-2 level, and coordinate with cross-functional departments to shape product improvements. Travel requirements reach up to 50 percent across Germany.
This role suits an independent technology professional with a robust background in IT support or deployment who can manage client expectations, tackle complex challenges creatively, and communicate effectively with executive-level stakeholders. The position reports to the Manager of Technical Account Management.
Responsibilities
- Build mastery over all company technologies and products
- Lead business and technical presentations, demonstrations, and discussions with vice president-level executives
- Prioritize project assignments autonomously and execute them methodically
- Manage client expectations and maintain satisfaction levels
- Provide technical support up to the tier-2 level
- Write knowledge base articles addressing common and critical issues
- Report bugs and trends to engineering teams
- Deliver technical escalation support for other business units
- Build and maintain internal product test environments
- Manage internal deployment records
- Collaborate with local partners on hardware and software rollouts
- Oversee client and partner relationships throughout the contract duration
- Cultivate internal stakeholder relationships to resolve issues and drive product adoption
- Improve or create technical documentation
- Relay customer feedback to various departments to influence product evolution
- Travel to client sites across Germany as necessary
Requirements
- German citizenship
- Fluency in German and English
- Minimum of 5 years of professional experience in IT support or IT deployment
- Proven track record in managing customer relationships and technical projects
- Residency in Germany with readiness to travel up to 50 percent
Qualifications
- Experience creating and maintaining software images
- Familiarity with routing and switching methods, Wi-Fi, telecommunications, and internet technologies
- Advanced understanding of IT and networking concepts including Microsoft server and client operating systems, Microsoft SQL Server, Microsoft Active Directory, Microsoft Azure Entra ID, APIs, and network administration
- Practical experience in digital video, mobile communication, IP security, embedded systems, IAM, or SaaS
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is remote with residency in Germany required, and involves up to 50 percent travel to client sites across Germany.
What are the core requirements for this role?
Candidates must hold German citizenship, be fluent in German and English, reside in Germany, and have at least 5 years of professional experience in IT support or deployment alongside a history of managing technical projects.
What is the salary for this position?
The salary is not stated in the job posting.
Who does this role report to?
The Technical Account Manager reports to the Manager of Technical Account Management.
Sample Interview Questions
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