Remote opportunity at
D2LTechnical Account Manager
D2L operates as a cloud technology organization focused on modernizing educational frameworks and shaping the future of work through digital learning solutions. The company provides a…
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About This Role
D2L operates as a cloud technology organization focused on modernizing educational frameworks and shaping the future of work through digital learning solutions. The company provides a robust learning management environment designed to foster personalized, student-centric experiences across academic and corporate sectors. The organization seeks a Technical Account Manager to act as a trusted advisor for premier clients. In this remote, full-time position, the professional will offer critical technical oversight for…
Job Description
D2L operates as a cloud technology organization focused on modernizing educational frameworks and shaping the future of work through digital learning solutions. The company provides a robust learning management environment designed to foster personalized, student-centric experiences across academic and corporate sectors.
The organization seeks a Technical Account Manager to act as a trusted advisor for premier clients. In this remote, full-time position, the professional will offer critical technical oversight for customer infrastructures, ongoing initiatives, and support inquiries. Key duties involve managing strategic accounts, facilitating weekly customer alignment sessions, mentoring team members, and collaborating cross-functionally to resolve integration challenges.
This role suits individuals who possess strong project organization capabilities, critical thinking skills, and the capacity to navigate complex technical scenarios under pressure. Candidates must be comfortable participating in after-hours on-call rotations when necessary. The position offers an annualized base salary ranging from CAD $65,000 to $90,000, determined by the individual's qualifications, training, and experience.
Responsibilities
- Manage a designated portfolio of strategic clients through both proactive metrics tracking and reactive engagement
- Deliver weekly summaries and host weekly meetings to evaluate and prioritize open support incidents
- Serve as an escalation point for client concerns and guide the account growth process
- Coach team members to enhance their technical competencies and customer service delivery
- Partner with cross-departmental teams including development, deployment, and infrastructure consulting to address client needs
- Maintain ongoing communication with clients concerning product roadmaps, program updates, and supportability matters
- Expand operational knowledge of current and emerging company solutions based on specific client requirements
Requirements
- Expertise in Brightspace best practices, process definition, and enablement execution
- Demonstrated capability to lead account teams and execute account plans successfully
- Skill in cultivating relationships with enterprise-level decision makers and executives
- Ability to manage multiple concurrent tasks and deliver outcomes under pressure
- Familiarity with learning management systems, specifically D2L products
- Strong project organization, conflict resolution, and communication abilities
- Capacity to operate independently and remotely as a self-starter
- Readiness to handle after-hours on-call situations
Core Skills
Benefits
- Wellness subsidy
- Equity grants
- Variable incentive compensation
- Tuition reimbursement up to CAD $4,000 through the SkillsWave program
- Two paid days off for SkillsWave activities
- Access to mental health services, financial planning, and an employee family assistance program
- Retirement planning support
- Two paid volunteer days
- Competitive benefits package
- Home internet reimbursement
- Employee referral program and employee recognition initiatives
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote and the candidate is capable of working remotely.
What is the salary range for the Technical Account Manager role?
The expected annualized base salary ranges from CAD $65,000 to $90,000, determined by the candidate's relevant knowledge, skills, education, training, and experience.
What are the core duties of this job?
The professional acts as a trusted advisor to strategic clients, providing technical guidance for infrastructure, projects, and support issues while hosting weekly prioritization meetings and collaborating with cross-functional teams.
What qualifications are needed to apply?
Candidates need strong knowledge of Brightspace best practices, experience building executive relationships, project organization skills, familiarity with learning management systems, and the ability to participate in after-hours on-call rotations.
Sample Interview Questions
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