Remote opportunity at
Frame SecurityTechnical Account Manager (LATAM)
Frame Security seeks a remote Technical Account Manager to support clients throughout Latin America. The employer operates an AI-native platform that builds adaptive defense systems against…
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About This Role
Frame Security seeks a remote Technical Account Manager to support clients throughout Latin America. The employer operates an AI-native platform that builds adaptive defense systems against modern threats, providing personalized simulations for organizations. This remote role acts as a technical resource across the entire customer lifecycle, partnering with sales teams, handling live troubleshooting, and collaborating with customer success departments. This position suits professionals with strong technical fundamentals and fluent communication…
Job Description
Frame Security seeks a remote Technical Account Manager to support clients throughout Latin America. The employer operates an AI-native platform that builds adaptive defense systems against modern threats, providing personalized simulations for organizations. This remote role acts as a technical resource across the entire customer lifecycle, partnering with sales teams, handling live troubleshooting, and collaborating with customer success departments.
This position suits professionals with strong technical fundamentals and fluent communication skills in English and Spanish. The selected individual will assist with technical evaluations, design proof of value environments, navigate deployment requirements, and convert recurring client challenges into reusable documentation for product and engineering teams. Success in this position is measured by closed revenue, client renewals, expansion, and overall retention goals.
Responsibilities
- Troubleshoot live issues for clients
- Lead interactive technical workshops
- Resolve various technical roadblocks
- Design, configure, and support customer proof of value environments
- Navigate deployment requirements including identity, SSO, email infrastructure, and allowlisting
- Collaborate with sales, customer success, product, and engineering teams
- Develop reusable documentation, playbooks, and product insights based on recurring client challenges
Requirements
- Two to five years of experience in a customer-facing technical job such as a solutions engineer, TAM, or customer success engineer
- Fluent in both English and Spanish with strong written and verbal communication abilities
- Capable of leading technical discussions, demos, troubleshooting sessions, and workshops in English and Spanish
- Hands-on background with enterprise IT environments like identity management, SSO, SAML, Okta, Entra ID, and domain or email infrastructure
- Comfortable navigating ambiguity, learning quickly, and troubleshooting live in front of customers
- Possess a collaborative spirit and a solutions-oriented presence
Qualifications
- Background working in SaaS
- Prior experience in cybersecurity
Core Skills
Benefits
- Medical, dental, and vision insurance
- Monthly connectivity reimbursement
- Unlimited paid time off
- 401(k) retirement savings plan
- Meaningful equity stake in the company
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location policy for this job?
The posting specifies that the role is remote.
What language skills are required for this role?
Candidates must be fluent in both English and Spanish, with strong written and verbal communication skills in both languages.
What experience is required to apply?
Applicants need two to five years of experience in a customer-facing technical role, along with hands-on experience with enterprise IT environments.
What is the salary for this position?
The posting does not specify a salary.
Sample Interview Questions
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