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Northwestern MedicineTechnical Analyst, CMDB / ITSM
Northwestern Medicine is hiring a Technical Analyst to support IT service management (ITSM). The listing is titled Technical Analyst, CMDB / ITSM. The role helps run…
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About This Role
Northwestern Medicine is hiring a Technical Analyst to support IT service management (ITSM). The listing is titled Technical Analyst, CMDB / ITSM. The role helps run ITSM processes end to end, applying shared standards across the full service lifecycle, which keeps governance consistent and service delivery reliable. The analyst works as either the primary or backup person to keep ITSM services steady and continuous. Northwestern Medicine Information Services supports the…
Job Description
Northwestern Medicine is hiring a Technical Analyst to support IT service management (ITSM). The listing is titled Technical Analyst, CMDB / ITSM. The role helps run ITSM processes end to end, applying shared standards across the full service lifecycle, which keeps governance consistent and service delivery reliable. The analyst works as either the primary or backup person to keep ITSM services steady and continuous.
Northwestern Medicine Information Services supports the organization's clinical and administrative technology. The team uses AI, automation and advanced cyber controls, and works to improve the end-user support model for modern infrastructure. The posting describes a patient-first approach in the healthcare sector and lists perks such as tuition help, loan forgiveness, retirement plan matching and lifecycle benefits.
The analyst coordinates ITSM operations via reviews, data upkeep and lifecycle support, and raises process maturity by applying data-based findings, automation ideas and tuned ServiceNow configurations. Other duties include diagnosing problems and coordinating resolution with vendors across distributed systems, following customer issues through to closure, and analyzing performance and capacity. The analyst helps with project planning, design, testing and implementation, writes technical specifications, mentors associate analysts and adds to the IS knowledge base. The position includes on-call support to keep systems available and performing well.
The minimum requirement is three or more years of technical experience, along with excellent verbal and written communication skills. Preferred qualifications include a bachelor's degree in a related field or equivalent experience, and three or more years in the core discipline within healthcare.
Responsibilities
- Help run ITSM processes end to end, applying shared standards across the full service lifecycle
- Act as primary or backup owner to keep ITSM services stable
- Coordinate ITSM operations via reviews, data upkeep and lifecycle support
- Raise ITSM maturity by applying data-based findings, automation ideas and tuned ServiceNow configurations
- Diagnose faults and drive fixes with suppliers and hardware makers across distributed systems
- Analyze system performance and capacity to support reliability
- Carry customer issues through to closure and communicate clearly with users and team members
- Help with project planning, design, testing and implementation of application changes
- Write technical specifications and recommend system changes to meet business requirements
- Mentor associate analysts and add to the IS knowledge base
- Take part in on-call support to keep systems available and performing well
Requirements
- 3+ years of technical experience
- Excellent verbal and written communication skills
- Willingness to take part in on-call support
Qualifications
- Bachelor's degree in a related field, or equivalent experience (preferred)
- 3+ years of experience in the core discipline within healthcare (preferred)
Core Skills
Benefits
- Tuition reimbursement and loan forgiveness
- 401(k) matching
- Lifecycle benefits
- Detailed benefits information available through the company's jobs site
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The listing shows the role as remote, but the posting text does not describe a work location.
What is the minimum experience?
The minimum is 3+ years of technical experience, along with excellent verbal and written communication skills.
Is a salary listed?
The posting does not state a salary.
Is a sign-on bonus available?
Where a sign-on bonus applies, staff who already work there and rehires who left in the past year are not eligible.
Is AI used in candidate review?
Northwestern Medicine says artificial intelligence may assist parts of candidate review, but a person makes all employment decisions.
Sample Interview Questions
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