Remote opportunity at
SuvodaTechnical Consultant
Suvoda is a global enterprise specializing in clinical trial technology that builds digital platforms for sponsor and site professionals to manage logistical challenges in studies involving…
Career Tools
About This Role
Suvoda is a global enterprise specializing in clinical trial technology that builds digital platforms for sponsor and site professionals to manage logistical challenges in studies involving therapeutic fields such as oncology, rare diseases, and the central nervous system. The organization is hiring a Technical Consultant for a remote, full-time position. In this role, the professional will collaborate with clients and project teams to deliver Interactive Response Technology solutions designed for…
Job Description
Suvoda is a global enterprise specializing in clinical trial technology that builds digital platforms for sponsor and site professionals to manage logistical challenges in studies involving therapeutic fields such as oncology, rare diseases, and the central nervous system. The organization is hiring a Technical Consultant for a remote, full-time position.
In this role, the professional will collaborate with clients and project teams to deliver Interactive Response Technology solutions designed for randomization and drug supply management. Responsibilities include maintaining these systems, overseeing support operations, tracking and resolving technical issues, managing change controls, and designing study data integration specifications. The Technical Consultant will also author data review plans, create study FAQ documents, develop training resources like manuals and instructional videos, configure initial system data, and serve as the main escalation contact for complex customer care inquiries.
Additionally, the position involves generating maintenance reports, spotting recurring support trends to implement fixes, contributing to departmental process improvements, providing feature feedback to product developers, helping train new personnel, and occasionally traveling to client locations for meetings and user training sessions.
Responsibilities
- Collaborate with clients and project teams to deliver Interactive Response Technology platforms for randomization and drug supply management
- Oversee the overall system maintenance, support processes, risk identification, and vendor coordination
- Manage implementation of system change controls during the maintenance phase
- Design study data integration specifications linking the Interactive Response Technology platform with other eClinical solutions
- Develop and execute data review plans for assigned systems
- Build and maintain study FAQ files for customer care teams
- Produce system training assets including user manuals, walkthrough videos, and presentations
- Setup system data alongside client study teams prior to go-live
- Act as the primary escalation contact for complex customer care troubleshooting and resolution
- Prepare and distribute support and maintenance metrics reports to internal teams and clients
- Identify support trend root causes and implement corrective solutions with project managers
- Contribute to services department process improvements and assist product developers with new feature feedback
- Travel to client sites for meetings and user training sessions
- Assist system users globally via telephone and email
- Train incoming staff members on company products and workflows
Requirements
- At least 3 years of experience in a similar role
- Strong interpersonal and communication abilities
- Effective time management and organizational capabilities
- Analytical thinking skills
- Adeptness at understanding and troubleshooting technical systems
- Creative problem-solving talent
- High attention to detail
Qualifications
- Bachelor’s degree
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote policy for the Technical Consultant role?
The posting specifies that the role is remote.
What is the employment type?
This is a full-time position.
What experience is required for this job?
Candidates must have at least 3 years of experience in a similar role, alongside a bachelor's degree.
What is the salary for this position?
The job posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.