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ZimperiumTechnical Product Support Engineer - Mobile Apps & Cybersecurity (India)
Zimperium seeks a remote-based Technical Product Support Engineer specializing in Mobile Apps and Cybersecurity located in India to join its team on a full-time basis. Zimperium…
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About This Role
Zimperium seeks a remote-based Technical Product Support Engineer specializing in Mobile Apps and Cybersecurity located in India to join its team on a full-time basis. Zimperium operates as an enterprise mobile security leader offering real-time, on-device protection systems against advanced cyberattacks, malware, and application vulnerabilities for iOS, Android, and Windows platforms. In this technical expert role, the professional will be responsible for assisting clients using the company's Mobile Application Protection…
Job Description
Zimperium seeks a remote-based Technical Product Support Engineer specializing in Mobile Apps and Cybersecurity located in India to join its team on a full-time basis. Zimperium operates as an enterprise mobile security leader offering real-time, on-device protection systems against advanced cyberattacks, malware, and application vulnerabilities for iOS, Android, and Windows platforms.
In this technical expert role, the professional will be responsible for assisting clients using the company's Mobile Application Protection solution suite. The position requires a self-directed individual who takes ownership of client issues, maintains satisfaction, and works collaboratively with product and engineering teams. Ideal candidates possess strong technical abilities and an analytical mindset to research, diagnose, and solve client inquiries.
Responsibilities
- Deliver technical support for Android applications and resolve problems promptly
- Partner with cross-functional groups to investigate and fix intricate technical concerns
- Create and update technical documentation such as troubleshooting manuals and knowledge base content
- Keep pace with new developments in Android, iOS, and hybrid platform application development
- Uphold high customer satisfaction standards through consistent communication and adherence to defined service level agreements
Requirements
- Deep knowledge of mobile application development and support for Android and iOS
- Ability to use development and instrumentation tools like Android Studio and Xcode for debugging crashes and performing crash analysis
- Familiarity with Java or related programming languages, scripting languages, and SQL database querying
- Strong communication and collaborative abilities
- Capacity to operate in a fast-paced environment while balancing multiple priorities
- Foundational understanding of SaaS delivery models for troubleshooting customer issues
Qualifications
- Bachelor degree in Cybersecurity, Computer Science, Information Technology, or a related engineering field
- Five or more years of background in customer support and service, preferably involving software security technologies and solutions
- Familiarity with mobile application security concepts
- Demonstrated self-motivation combined with deep troubleshooting and debugging expertise
- Post-sales application support experience with a customer-focused approach
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
The position is located in India and operates remotely.
What is the employment type?
The posting specifies a full-time employment type.
What salary is offered for this role?
The job posting does not specify a salary.
What experience is required?
Candidates must have five or more years of experience in customer support and service roles, preferably within software security technologies and solutions, along with a relevant bachelor degree.
Sample Interview Questions
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