Opportunity at
SGSTechnical Support 3
This full-time on-site support role at SGS in Manila provides second-level technical support for Workday Expenses incidents and requests. The specialist resolves escalations from Level 1,…
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About This Role
This full-time on-site support role at SGS in Manila provides second-level technical support for Workday Expenses incidents and requests. The specialist resolves escalations from Level 1, maintains the knowledge base and works with business application owners on releases and known errors. The role also builds the first-level team's capability over time.
Job Description
This full-time on-site support role at SGS in Manila provides second-level technical support for Workday Expenses incidents and requests. The specialist resolves escalations from Level 1, maintains the knowledge base and works with business application owners on releases and known errors. The role also builds the first-level team's capability over time.
Responsibilities
- Resolve Workday Expenses incidents and requests, including rules, cross-validation rules, tax codes and expense items.
- Handle escalated functional and technical issues from Level 1 and collaborate with application support teams.
- Hold knowledge transfer sessions and maintain ticket solutions, knowledge base entries and FAQs.
- Meet regularly with business application owners on releases, outages and known errors.
Requirements
- A bachelor's degree or equivalent in engineering, or in IT or service management courses.
- Previous work experience in a second-level technical support role.
- Experience with incident and request management.
Qualifications
- At least three years of work experience is listed.
- Advanced desktop support experience.
- Exposure to multicultural environments.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote or onsite?
The posting lists the role as on-site in Manila.
What experience is required?
Previous second-level technical support experience and incident and request management experience are required, along with at least three years of work experience.
Does the posting specify a salary?
The posting does not specify a salary or compensation range.
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