Remote opportunity at
DeepHealthTechnical Support Engineer
DeepHealth is hiring a full-time Technical Support Engineer to serve high-value client accounts, providing advanced technical assistance for healthcare IT solutions. This remote position pays between…
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About This Role
DeepHealth is hiring a full-time Technical Support Engineer to serve high-value client accounts, providing advanced technical assistance for healthcare IT solutions. This remote position pays between USD 70,000 and 80,000 per year and requires the candidate to reside in either the Mountain or Pacific Time zone. In this role, the engineer delivers white-glove customer service, troubleshoots complex healthcare applications, and ensures operational stability for strategic accounts. Responsibilities span incident resolution,…
Job Description
DeepHealth is hiring a full-time Technical Support Engineer to serve high-value client accounts, providing advanced technical assistance for healthcare IT solutions. This remote position pays between USD 70,000 and 80,000 per year and requires the candidate to reside in either the Mountain or Pacific Time zone.
In this role, the engineer delivers white-glove customer service, troubleshoots complex healthcare applications, and ensures operational stability for strategic accounts. Responsibilities span incident resolution, cross-functional collaboration on system implementations, log analysis, system maintenance, and proactive monitoring. The ideal candidate brings extensive technical troubleshooting experience, particularly within healthcare IT environments involving medical imaging.
Responsibilities
- Serve as a dedicated technical support contact for assigned high-value client accounts
- Respond to and manage customer inquiries through email, phone, and ticketing systems
- Troubleshoot and resolve complex issues related to PACS, RIS, EMR integrations, DICOM, and HL7 interfaces
- Analyze application logs, system performance, database data, and network connectivity across Windows and Linux environments
- Coordinate incident escalation and collaborate with engineering, infrastructure, and interoperability teams
- Monitor customer systems using diagnostic tools and participate in on-call rotations and after-hours support
- Deliver system training and technical guidance to customer IT staff and clinical users
Requirements
- Minimum of 5 years of professional experience in IT support and technical troubleshooting
- Familiarity with healthcare IT systems, specifically radiology or medical imaging environments
- Strong command-line and administration experience with Linux and Windows operating systems
- Experience managing MSSQL databases and relational database technologies
- Background supporting public cloud environments, cloud-based integrations, and IT infrastructure
- Reside in the Mountain or Pacific Time zone
Qualifications
- Bachelor's degree in Healthcare Informatics, Information Technology, or a related field
- CCNA or CCNP certification
- CompTIA Linux+, RHCA, or RHCT certification
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for this position?
The salary ranges from USD 70,000 to 80,000 per year.
Where must the candidate be located?
The posting specifies that candidates must reside in the Mountain or Pacific Time zone.
What type of experience is required?
Applicants must have a minimum of 5 years of IT support experience, with strong knowledge of Windows, Linux, MSSQL databases, and healthcare IT systems like PACS and RIS.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.