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AxoniusTechnical Support Engineer (SkillBridge: On-the-job training)
Axonius seeks a Technical Support Engineer Fellow through a partnership with the DoD SkillBridge program. This opportunity is structured as a 12-week on-the-job training program for…
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AI Summary
This 12-week training fellowship for active-duty military service members focuses on troubleshooting technical issues and managing support queues for the Axonius cyber asset platform. Fellows learn to analyze system logs, resolve technical challenges for enterprise clients, and communicate platform solutions alongside experienced mentors. It provides structured, hands-on experience designed to bridge military service into a civilian cybersecurity support career.
About this role
Technical Support Engineer (SkillBridge: On-the-job training) at Axonius is a full-time role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 1, 2026. This listing is paused and not taking applications at the moment.
Job Description
Axonius seeks a Technical Support Engineer Fellow through a partnership with the DoD SkillBridge program. This opportunity is structured as a 12-week on-the-job training program for active-duty military service members who are within the final 180 days of their service and approved for participation. The fellowship provides hands-on experience in corporate cybersecurity account management, where participants train alongside experienced team members to handle technical challenges for enterprise clients.
During the program, fellows learn to troubleshoot the Axonius platform, manage customer support queues, analyze system logs, and communicate technical concepts clearly. Axonius specializes in cyber asset intelligence, offering an Asset Cloud platform that helps security, IT, and governance teams manage risk, performance, and cost measures across enterprise infrastructure.
Responsibilities
- Analyze, diagnose, and resolve technical incidents across the Axonius platform including adapters, enforcement tools, queries, gateways, and infrastructure
- Manage a live customer ticket queue in Zendesk and handle cases from initial report through closure
- Draft and maintain internal and external knowledge base articles using Confluence
- Write detailed escalation notes and coordinate closely with Engineering, Technical Account Management, and Product teams
Requirements
- Active-duty military service member approved for the DoD SkillBridge program within the final 180 days of service
- Operational background in military IT, communications such as COMSEC, G6, N6, or A6, cyber operations, or a related technical domain
- Working knowledge of networking fundamentals including TCP/IP, routing, and firewall rules
- Experience supporting enterprise IT systems or mission-critical infrastructure
- Ability to document, report, and communicate technical issues to technical and non-technical audiences
Qualifications
- Hold industry certifications such as CompTIA Security+, Network+, AWS Cloud Practitioner, CCNA, or equivalent formal military technical training
- Hands-on practice with Linux shell, Windows system administration, Active Directory, or VMware virtualization platforms
- Familiarity with log analysis, endpoint security tools, or enterprise network monitoring
- Prior experience utilizing ticketing or IT Service Management platforms
- Exposure to RESTful APIs, cloud computing environments, or scripting languages like Python
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Who is eligible to apply for this position?
This role is exclusively reserved for active-duty military service members who are approved to participate in the DoD SkillBridge program and are within their final 180 days of service.
Is this job remote?
Yes, the posting notes that this is a remote 12-week on-the-job training program.
What is the salary for this role?
The source posting does not specify salary details.
What is the employment type?
The position is a full-time, 12-week SkillBridge fellowship and on-the-job training program.
Role DNA (AI assessment)
As a mentored fellowship, this role balances strong collaborative communication and technical troubleshooting with structured guidance rather than full independence.
Salary Analysis
No compensation was listed because SkillBridge fellows receive active-duty military pay during the program, but full-time cybersecurity support roles at this tier typically command $70,000 to $100,000 annually.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
AI salary estimate (not from the employer)
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
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